Otter.aiReviews of otter.ai

Deleted free account the bloody thing kept turning up meetings. Even with deleted account the emails kept coming it was borderline spam.

This is the worst software tool ever invented - despite the correct settings, it will continue to join all your meetings (EVEN THOSE ARRANGED BY OTHER HOSTS) which leads to embarrassing conversations - the owners of Otter probably think they are being clever - 'oh all these new people will see our brand and want to subscribe' - no the truth of the matter is that it is seen as a massive invasion of privacy - no-one wants it to join a call UNLESS YOU ARE THE HOST - have deleted account, will never ever use it again even if they resolve this issue.

Wish I can give them 0 star absolutely disgusting Customer service agent was rude lulianna . These peoples have taken £22.80, £0.80, £136 payment within one month of start tablet not working no integration. Pathetic service no invoice the person who sold out to me didn’t send no contract but signed a contract came to know today I have cancelled it straight away as it was useless with in calling off period . Taking them to complain small Buisness stay away and mr Luke sober can you call me and explain you said it’s reputed company where is reputation contacted was £48 a month?

very offensive It attacked my privacy, emails and my meetings! It joined my meetings while I do not asked or even while I do not joined, and take notes from my meetings! I am searching to find a way to get rid of it.

The most shocking customer service. Account was deleted and I have been waiting to hear back from customer service for over a month to have the issue handled. Please avoid at all costs!!!

Otter hacked my account and sent government sensitive data to all of my email contacts to promote itself. This was a Federal offense that put my job in jeopardy. I didn’t even get an apology.

This is an appalling piece of software. In short: Signed up for free account. Opted for it not to 'join' meetings automatically but it still did. Removed my account, but otter still joining my meetings. Sent 3 emails to their support but no answer and issue remains unresolved. AVOID AT ALL COSTS

One BIG problem at the outset is that there is no customer service number to call so any issue is challenging to get resolved in a timely fashion as it is too much back and forth with the customer service email and sometimes they don't fix the problem or address the wrong issue! The software is buggy and has several issues... half the time, the Zoom URL is reported as "Invalid" within Otter while it is still a perfectly good URL for me to join the meeting; So critical meetings that I wanted to record/transcribe I have been unable to do so (reported this multiple times with screenshots); Sometimes the service simply refuses to connect at times even the meeting it is transcribing has a perfectly good connection to the network at the same time (provided proof with screenshots). In multiple instances, Otter has recorded the same meeting twice because there happened to be 2 meeting invites on the calendar for the same meeting resulting in 2 identical recordings/transcripts. When it does this, it counts both meetings towards the monthly limit. I contacted customer service a couple times about this problem but they say they are unable to fix this and give me the credit for the minutes used. Another issue is that meetings don't stop transcribe even after the meeting is done and as I result I had the recording go on for 152 minutes even though meeting recording limits according to their website stop at 90 minutes. I have been a paid subscriber only for just over month and already it has been such a painful, frustrating experience!!