Otter.aiReviews of otter.ai

Misleading business. I signed up for the basic account for urgent minutes. During the meeting I recieved a note that only 30 minutes were transcribed and I needed an upgraded plan to access full minutes. That's totally fine and acceptable of a freemium model. I signed up for the pro account on the link it provided. Immediately after paying for a full year plan, I was notified that only 90 minutes of the transcript would be available to me and I would need to upgrade to an additional plan to access the full meeting. The limitations to the upgrades were hidden and not made obvious so that users pay for plans only to be forced shortly afterwards to upgrade to other tiers. AI-based recordings are commonplace and this is an increasingly competitive sector. Disappointing that Otter has resorted to deceptive or misleading marketing to hook users. I also wasn't able to recieve a refund for my account. The customer service bought also sent me raw code while trying to respond to my concerns. Poor service.

I was supposed to get a discounted rate, but they ended up charging me the full rate. I canceled the subscription, but a year later I get a notice that it is automatically renewing. I *think* I have canceled it, but want to delete my credit card to be 100% sure, and there is no way to delete it. There is supposed to be a Delete button when you click the three dots, but there isn't one.

My experience with Otter.ai customer support has been extremely frustrating and disappointing. The biggest issue was not simply that I encountered a problem, but that the support process seemed incapable of actually understanding the issue and working toward a meaningful resolution. I had to spend far too much time explaining the situation, and even after providing details, the responses felt generic and disconnected from the actual problem I was trying to solve. What should have been a straightforward support request turned into a long, drawn-out process. The amount of time it took to address the situation was completely unreasonable. Instead of feeling like I was working with a support team that was trying to diagnose and resolve the problem, it felt like I was repeatedly being redirected through standard responses without anyone taking ownership of the issue. The so-called self-help resources were particularly disappointing. They may be useful for very basic questions, but when you have a specific technical or account-related problem, they don't provide the practical assistance needed to actually resolve it. Being sent to help articles that don't address the specific situation is not a substitute for effective customer support. Another major frustration was the lack of clear communication and progress. When a customer is already dealing with a problem, having to repeatedly explain the same situation or wait extended periods for responses only makes the experience worse. At some point, the support process itself becomes more frustrating than the original problem. I understand that not every issue can be resolved immediately, and I don't expect customer service to have an instant answer to everything. What I do expect is for the support team to understand the problem, investigate it properly, communicate clearly, and provide a reasonable path toward resolution. Unfortunately, that was not my experience with Otter.ai. Overall, the combination of slow response times, lack of understanding, ineffective self-help resources, and what felt like a lack of ownership made this a very poor customer support experience. Otter.ai may have a useful product, but when something goes wrong, the support experience needs significant improvement. If customer support is an important consideration for you, I would definitely keep this experience in mind before committing to the service.

Whilst it is well suited to creating summaries, it omits some details. In particular, the Japanese scripts lacked sufficient detail, so I ultimately had to listen to them again myself and add the missing information. You should also be aware that there is no reminder at the end of the free trial period, and you will be billed unexpectedly. If you do not wish to proceed with a full subscription, you must check the expiry date yourself and cancel the service.

I purchased a one-year Otter.ai subscription on 6 December. Although I rarely use the service, I counted on having access when I needed it. Since yesterday, I have been unable to access my account, just when I need it. Support told me they had no record of my payment. I sent them proof of payment, but I have received no reply and my access has not been restored. Being unable to use a service I have already paid for is unacceptable. This experience has left me feeling scammed, and I intend to dispute the payment through my bank. Based on my experience, I would advise others to stay away. Ticket #759346 remains unresolved. Despite several emails and repeatedly providing proof of payment, Otter.ai has still not reactivated my account. I will now raise a formal payment dispute. Based on my experience, I would strongly advise others to avoid this company.

Still 1 star. Nothing has been fixed. I originally left my review because several useful features were broken or removed, and I listed 8 specific issues affecting my daily workflow. Otter responded by asking me to submit a support ticket and document everything for them again. I did not receive a meaningful response to the issues I described, and the problems are still there. What is especially strange is that, instead of seeing these issues addressed, I’ve now noticed four new positive reviews praising Otter’s service and customer support. Given the timing, I find that rather difficult to ignore. I obviously cannot verify how those reviews were obtained, but they certainly do not match my experience. My experience remains the same: the product has become less reliable, the issues I reported remain unresolved, and the response from Otter was essentially to ask me to do more work for their support team. Still 1 star.

I got charged and didn’t even realise I’d signed up, and now I can’t cancel a subscription. No where to cancel it even though it shows you where it’s not the same in the App/or desktop. I logged into my account and it says I’m on the free account even though I’ve been charged?

Uploads have stopped working. I've been paying an expensive subscription for two years and the service has been ok, but for some reason I can no longer upload audio files for transcription. Customer service/help is non-existent. Filed a ticket and no reply. Will be cancelling and telling everyone how awful Otter is.