Otter.aiReviews of otter.ai

I've been an Otter customer for several years. I had a bit of a billing mixup - a rep gave me the wrong pricing for my renewal - and reading these reviews made me fear the worst. However, Otter worked with me and honored the price the rep had given me, keeping me as a customer. It took a few communications to get it right, but they came through in the end. Not every company is willing to stand by their rep's mistakes, but Otter did for me.

I don't remember signing up for Otter.ai and all of a sudden every meeting I was a part of was recorded and I did not understand how to turn this off. The participants were VERY offended and this software made me look bad in multiple different meetings. The downside far outweighed the features.

As someone who interviews people regularly as part of their job, it's extremely frustrating having to rely on a piece of software that consistently falls short and never seems to be improved upon. The accuracy is consistently hit and miss, with the NLP (typically) being better at US accents than UK or others. Punctuation seems to always appear in the wrong places, and it will give you multiple different translations of acronyms within a single transcription. The highlight feature is basically broken: you will be led to believe that you are highlighting just the bits you need, only to later realise that Otter has decided to highlight an entire section, meaning you have to then unhighlight everything and do it again (if it allows you to unhighlight, that is - sometimes the unhighlight option doesn't appear and you end up adding multiple layers of highlight to the same section, which you then have to manually delete in the summary box.) If there was any indication that Otter cares about its issues and is actively attempting to improve its product, it certainly isn't making that clear. Unless things change drastically, I'll be looking for an alternative option when it comes time to renew my subscription.

I tested quite a few transcriptions apps before I went with Otter.ai. It had some good features such as links with the audio file, but otherwise pretty similar to other apps and a little bit frustrating if your speaker has an accent. I was promoting it to a friend and accidentally added her as a team member. I was immediately charged for a new team member, despite deleting the additionally team member. At not point was I advised that there would be an additional charged, nor was the charge approved by me. I have asked Otter.ai three times for a refund, and basically get no response at all. This is very disappointing, and means I would probably not recommend this product, as there are other equally good apps out there. In addition most other software companies have better policies regarding refunds.

The software is good, but beware sharp business practice. I had one project to transcribe, and signed up I thought, to subscribe on a monthly basis.NO, they continue to take money from your account until you cancel. It's not a monthly subscription at all, its a subscription paid monthly.I've been paying for an app I didn't need.

Terrible customer services... I tried to pay for pro-version with 1 account, but they automatically charged for 3 accounts. I felf so shocked and kept in touch with customer centre, but no one replied... Seriously would like to get refund and delete my account...

unsubscribe from their emails once, twice, three times, four times. They break their emails down into about 100 categories so you can only subscribe from one "category" of email at a time. Very dodgy. Avoid.

I cancelled my service and they went ahead and billed me weeks later anyway. Ignored my support emails. No one to call. Can’t log in because I don’t have any account anymore. If you do cancel with these guys, be sure to take screen shots of the cancellation, and call your credit card company to block the account so they can’t hit your card anymore. It seems like a reputable company, but their billing process and support is unacceptable. Be very careful if you choose to share your CC info with them.