Eliza T.
Otter have misled me and taken $99…
Otter have misled me and taken $99 annual subscription payment without my consent. I tried to cancel my membership as I have recently has persistent audio issues where meetings just don't record. This is an issue with Chrome and Otter. They refused so far to refund me for the months when the service was unusable. There is no phone support only via a ticketing system online where no conversation can be had - they simply decline to help. They are rapidly going downhill and I feel they deliberately make it difficult to cancel. I have already raised multiple tickets saying the service is not working and asking for a refund. Then I try to cancel - they offer me a month free - and then as I foolishly agreed (to give me time to download and export all my audio before cancelling) they automatically take a ful lyear's subscription from my account and now I cannot cancel - as they say I have the service until 2026. A service that is not working and I said I did not want. THIS IS FRAUD> Years ago Otter was very reliable, I had a membership for years but now - don't touch it. There are other AI services available
Response from Otter.aiMay 11, 2026
Thank you for sharing your feedback, and we sincerely apologize for the frustration this has caused you. We’ve requested your information so we can look into this further and find the best way to address your concerns. Once we have your details, we’ll work on resolving the issue as quickly as possible. We appreciate your patience and the opportunity to make this right.