Otter.aiReviews of otter.ai

Avoid this service. I’ve been charged twice—over £150 total—in just three months. Initially, I was misled into paying the full annual amount of £99, which I accepted, thinking I’d have access for a year. However, two months later, I was charged again simply because a colleague joined my workspace (we share the same email domain). They treated it as if I was on a business plan, even though I signed up for the Pro plan. I’ve contacted my bank and am currently waiting for an explanation. Be cautious—this kind of billing practice feels misleading and unfair.

Terrible! Horrendous customer service (takes ages for them to respond with no useful information) and automatically records and sends transcripts to call attendees without your permission in order to increase sign ups for their service (including clients on a call outside of our domain!). Really sketchy business practices and i'm sure they'll be subject to a law suit sometime soon. Promptly will be cancelling our services and restricting their domains internally.

Great product. And I mean really great. Sadly the customer service is none existent. I have to cancel my subscription as I have lost my job. Have contacted Otter 3 times now via their submissions page and no one is responding. Not even an auto response. They have just taken the next quarter’s subscription fee which is an awful lot of money when you have no income. I am hoping that they read Trust Pilot and will get back to me. Sad to say as I really enjoyed using Otter at work. Says a lot about company when they are all over you to get your money but disappear into the ether when it’s a case of asking for a refund. I can’t even remove my credit card from my profile. Is that even legal? If I am missing something obvious please let me know Otter. Otherwise please engage with my requests.

Otter.ai has been inserting itself into meetings between myself and work colleagues without permission. It has happened several times and none of us have formal accounts with Otter.ai. I'm unsure if it is because Google is our main host for all of our administration (instead of Microsoft Office, but this is alarming and concerning. It has happened multiple times and there is no easy way to complain through the company website. Of course there is no easy way of finding out how to contact the company either. I highly recommend to avoid if they are disrespecting digital spaces this way already. Even more so as a lot of people I have spoken with about Otter.ai have had similar experiences.

Lack of transparency, fragmented structure, and GDPR concerns Otter.ai appears to be composed of several loosely connected modules, each with its own set of features and behaviors. While the toolset is powerful, the overall service feels fragmented and unpredictable from a user perspective. It’s often unclear which features are triggered automatically versus those requiring user action, and settings are spread across different areas with limited control or visibility. This lack of transparency becomes even more problematic when it results in unintentional data processing, such as OtterPilot joining meetings without explicit consent. This behavior may constitute a violation of GDPR, particularly Article 6 (lawfulness of processing) and Article 7 (conditions for consent). In addition, the designated privacy contact address listed in Otter.ai’s Privacy Policy is currently inactive, which violates Article 12 of the GDPR regarding accessible communication with data subjects. Furthermore, attempts to provide constructive feedback seem to go unnoticed or are handled without clear responsiveness. For a service handling sensitive user data and positioning itself as a productivity and trust-based tool, this is highly concerning. I strongly recommend: •Centralizing user settings and permissions •Offering user-controlled activation of AI features •Ensuring full GDPR compliance, including responsive contact channels •Taking user feedback seriously to improve both trust and usability Otter.ai has great potential, but without structural improvements and responsible data practices, the user experience will continue to suffer.

I bought two subscriptions to this service by accident, one month apart. When I realized the error and asked for a refund of the less-expensive plan, they said no — I should have read the Terms of Service. I'm such a good customer that I bought their service TWICE (once by accident), yet they won't refund the cheaper plan. Is that the kind of customer service you want in an AI company? I think not. Find someone who treats their customers better.

I downloaded Otter just this morning, and without my permission or even joining a meeting, it automatically joined on my behalf, recorded the call, and sent the transcript to all participants. I didn’t attend. I didn’t click anything. Otter just inserted itself — uninvited — into a private meeting. This is a blatant overstep and a huge privacy issue. It turns out this has happened to many others too. It’s a shady business practice and a dark pattern: by default, Otter links to your calendar and auto-joins meetings without clear consent. The transcript quality was poor too — not that I would ever trust them again anyway. I’ve since deleted my account and uninstalled the app. I strongly recommend you stay away if you care about control, privacy, or professionalism. Yes this was written by Ai, but it conveys exactly what happened.

Very expensive. Starts of indicting that the packages are cheaper but the price keep increasing significantly. Transcripts are poor and I've even had Otter transcribe an entire 2 hour+ meeting then loose the entire transcript. Summaries are inconsistent and vary from good to awful. I recommend that you consider alternatives. Trying to cancel your subscription is possible but is difficult to do.