Otter.aiReviews of otter.ai

I have used Otter.ai for over three years and it has never failed me. I use to transcribe meeting and it provides me with a details summary and a transcript that is approximately 99% accurate (so I only need to make adjustments on new terminology). I really don't know what I would do with out Otter.ao

Otter.ai worked perfectly for an in-person leadership team meeting. It did a great job transcribing the notes, even with multiple accents (American, British, Spanish, Eastern European) and correctly assigned the speakers, which was very helpful. The action items and summaries were great to ensure we had everything we needed. The only thing I would change was a push notification or something similar for when the 4-hour limit was reached to ensure nothing was missed.

The service functions alright. It definitely combines the words of multiple speakers or confuses the speaker. But overall it is a helpful service with good features that helps efficiency. HOWEVER, I am the only user on our account. This was intentional. I started noticing that instead of just my notetaker trying to join company meetings that multiple notetakers were trying to join. I reached out for support 2 weeks ago and have followed up on that case 2 separate times since then and have not received any info or responses back. I dug deeper and found that without my permission otter.ai invited other members of our organization to our account on temporary trials that were set to turn into full accounts and would have charged us in the coming days had i not discovered and disabled them. I continue to have multiple notetakers try and join the meeting and still cannot get a response from the company. UPDATE 2/27/2025: I have continued to email Otter.ai customer support almost daily asking for a response to my support case that began on 2/7/2025. No responses have been received and the issues with multiple notetakers joining meetings continues. It also continues to try and sign members of our team up in a predatory manner. If the system works well, great, if you have issues you will not get even bare minimum support, they truly just ignore customer service inquiries. It is worth noting we are on a paid subscription which states that we will receive priority customer service. I couldnt imagine how bad the non priority customer service is. UPDATE 5/11/2026 In regards to our original review: otter responded to our case on March 4th after 6 separate emails. They were able to assist me with the issue somewhat, but also the issue seems to continue. I have setup for the sharing of notes to happen the way they outlined for me, but employees continue to end up in a situation where they are signed up for some sort of trial membership and their otter notetakers continue to try and join meetings. They are not tied to the company profile so I cant close out their trial, but it doesnt seem like it has transitioned to charging them. They definitely make it a little confusing to manage accounts and we still see the issue that more and more people in our company have otter notetakers joining our meetings who are confused. In summary, they do eventually respond to cases, but it takes much longer than it should and who knows if I would have gotten a response had I not repeatedly followed up. They also have a program that makes it way too easy to create offshoot accounts to the original. If you have members of your team that arent strong with navigating technology its very likely they will end up in some strange trial account that you dont have access to. Eventually you will see an ridiculous amount of notetakers in internal meetings and the program starts to feel like a virus even if it isnt

It's like a virus, 1 person signs up and then it spreads and then you have to do 10 loops where it makes a worspace and sign other people up to that space so you can't remove your code. PURE MALWARE

It helped me create a lot of good notes, and the transcript was easy to look over.

I have seen many things in my time, but Otter AI’s upload limit of ten files per month for paying subscribers? That, my friends, is beyond absurd. Picture it. You sign up for a service that promises to transcribe your meetings, notes, and ideas helping you work smarter. You assume, as any reasonable person would, that a paid plan means you can actually use the service without hitting a wall almost immediately. But then, like a cruel joke, you realize that after a mere ten uploads, you are cut off. Stopped in your tracks. Told to wait until next month or of course pay even more (a lot more). Ten files. Ten. That is barely enough for a week’s work, let alone an entire month. What kind of serious professional journalist, researcher, musician, or business person can function with such a pathetically low ceiling? This is not a premium service; this is rationing, and not the clever kind. Otter AI touts itself as an essential tool for productivity, yet its restrictions suffocate the very people who rely on it. It is insulting, and frankly, it feels like a blatant attempt to squeeze users for more money. A service that exists to help people should not cripple them with absurd limitations. If you are considering Otter AI, think long and hard before giving them a single penny.

The recording quality is very good. I got a word-for-word transcription of our meeting (even though there was some misspelled lingo). The Summary was spot on! My main purpose is to capture Action Items - especially what I am responsible for. I like that the recording belongs to me. I can download it and share it with others. Also, Otter chat is definitely helpful! It helps me with brainstorming ideas, and also helps me find better ways to rephrase my thoughts.

PLEASE AVOID OTTER.AI BY ALL MEANS. Please conduct your due diligence before signing up! Read the reviews! I believe I cancelled my subscription, yet I am still being charged. Additionally, I received an email about an automatic subscription that I did not authorise. I'm uncertain about how to effectively cancel my subscription with the company. I'm hoping my bank can assist in blocking any further payments. The customer service is inadequate; they do not offer telephone support and do not respond to emails. I do not recommend this service.