Otter.aiReviews of otter.ai

The otter support team is great. They kind off had a solution to every problem that I had. and that was really quick. Agni Leiva from the Otter.ai Support Team did a wonderful work to get my issues resolved.

Great transcription service. Morgen from the Otter.ai Support Team was incredibly helpful and flexible in accommodating my unusual request.

Otter.ai has been genuinely useful for transcribing and organizing my notes. I recently reached out to support with a question, and Morgen responded quickly, and was understanding and kind throughout. It made a real difference and left a good impression on me as a customer.

Prompt refund of inadvertent subscription and great software

fast response, reasonable, and took care of everything!

I recently made an accidental upgrade to the Otter Business plan during a stressful time when my Visa card had been misused. The full yearly amount was already taken from my bank, so I was very worried. Otter’s support team responded clearly and kindly, canceled the Business plan, and refunded the mistaken payment, even though the transaction had already gone through. They also helped me cancel my Pro plan and reassured me that any remaining value can be reactivated if I decide to sign up again in the future. Overall, it was much easier than I expected to resolve the mistake and get my money back. I feel safe knowing that if I come back to Otter later, my account and remaining value can be reactivated without trouble.

Overall, I had a positive experience with Otter AI. The real-time transcription feature is very impressive, and the transcription accuracy is excellent, which saved me a lot of time when working with interview recordings for my research. The interface is easy to use, and exporting transcripts is convenient. The only downside is the pricing. The introductory offer is very attractive, but after that the monthly subscription feels quite expensive. I also forgot to cancel my subscription, so I was charged for several months without realising it. I really appreciate the customer support team. They responded very quickly, handled my request professionally, and kindly offered a refund as a goodwill gesture. That left me with a very positive impression of the company.

I am very grateful that despite having a policy of no refunds, I was given one in a time of need. Got me out of a big pickle and I’m very thankful for it!