Otter.aiReviews of otter.ai

Still 1 star. Nothing has been fixed. I originally left my review because several useful features were broken or removed, and I listed 8 specific issues affecting my daily workflow. Otter responded by asking me to submit a support ticket and document everything for them again. I did not receive a meaningful response to the issues I described, and the problems are still there. What is especially strange is that, instead of seeing these issues addressed, I’ve now noticed four new positive reviews praising Otter’s service and customer support. Given the timing, I find that rather difficult to ignore. I obviously cannot verify how those reviews were obtained, but they certainly do not match my experience. My experience remains the same: the product has become less reliable, the issues I reported remain unresolved, and the response from Otter was essentially to ask me to do more work for their support team. Still 1 star.

As part of our neighborhood organization, a few years ago, we started a project to record oral histories of people who lived in our area. We recorded several interviews and used otter.ai to transcribe the recordings. Since our not-for-profit is all volunteer, people got busy with life and others moved away. We hadn't been able to use our subscription, which automatically renews every year, for over a year. I wanted to cancel our subscription before the annual renewal, but wasn't sure how to do that successfully. I contacted otter.ai support. Within a few hours, Ricardo, one of the support folks, contacted me, has arranged to cancel my renewal. And noticing that we hadn't used our account for several months, graciously arranged to refund our recent renewal, which I was pleasantly surprised about since we understood the non-refundable policy. Thank you, Ricardo and the otter.ai support team.

I have mistakenly purchased an annual subscription without meaning to buy, and the Otter team was extremely happy to provide me a refund with a great customer service. No hassle, no long back and forth emails. They were kind, responsive, helpful and very much supportive to my case. I am super happy and thank full for this. Thank you Otter and Morgen!

The Otter customer service team promptly addressed my issue to my complete satisfaction. I frankly did not expect it to be resolved so swiftly. Their response tells me that they are committed to excellent customer service.

It’s a complicated system at least for me. But unquestionably they care about their customers and do what they can to make things right. If you’re considering a product in this area, this is the one to go with.

Prompt reply, tech support was able to resolve and answer the billing issue question.

Quick reply. Money refunded without hassle.

Overall, platform is interesting and can be a good tool. I was trying to use it to help summarize material in my classes, but it appears you need files downloadable and not directly from a website to be able to summarize material so I ended up not using it. It was a bit challenging to figure out how to contact OtterAI customer service, but a quick process. I was trying to cancel the subscription and it had charged my card $240. While they were quick to respond, I was notified refunds take 5-10 business days to correct. While it was inconvienent, I was able to get customer service relatively quickly. And it turned out that I got the refund faster than I anticipated. I'd imagine this is a very useful tool for those that have readily accessible files.