Otter.aiOtter.ai is the world’s leading AI meeting assistant, providing teams everywhere with real-time automated meeting notes, summaries, and action items from in-person and virtual meetings - turning meetings into accessible and actionable data that can be shared across teams and organizations to increase collaboration and productivity.
Otter.ai (otter.ai) has 796 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Andrew H.
Otter.ai is a useful tool when you need it for transcribing meetings or interviews. You can also search through the transcriptions to locate discussions on particular topics. Prompt and helpful Customer Service staff.
Response from Otter.aiJul 27, 2026
We appreciate your feedback! It's great to hear that Otter's features are supporting your workflow and helping you stay organized.
J S.
Customer service spot on!
Response from Otter.aiJul 24, 2026
Thank you for the kind review! We’re delighted to hear you had a great experience with our customer service team. We appreciate your support!
William
I was billed for an old account of which I was unaware. I reached out to the Otter.AI support team and they were able to quickly help me resolve the issue, cancel the old account and were even kind enough to refund the payment even though their TOS do not require they do so. I am very grateful for their help and understanding! They truly care about customer support and satisfaction.
Response from Otter.aiJul 23, 2026
Thanks for your review! Glad to hear our support team was able to help quickly. If anything else comes up, don't hesitate to reach out.
SP
Uploads have stopped working. I've been paying an expensive subscription for two years and the service has been ok, but for some reason I can no longer upload audio files for transcription. Customer service/help is non-existent. Filed a ticket and no reply. Will be cancelling and telling everyone how awful Otter is.
Response from Otter.aiJul 23, 2026
Thank you for sharing your feedback. We'd like to look into this further and find the best way to address your concerns. For the fastest resolution, could you please submit a ticket with our support team here: http://help.otter.ai/trustpilot This will help us gather the details we need to resolve the issue as quickly as possible. We appreciate your patience and the opportunity to make this right.
Zak W.
Jacob was great to work with. Super responsive, and was able to take care of all of my issues and questions!
Response from Otter.aiJul 23, 2026
We appreciate the kind words! It's great to know our team was able to get things resolved for you. Reach out anytime if you need us.
Justin K.
The product is world-class and the support 5 star. Special thanks to Bethany Bowr, you rock!
Response from Otter.aiJul 22, 2026
We appreciate the kind words! It's great to know our team was able to get things resolved for you. Reach out anytime if you need us.
Bob B.
As a novice with using notetaking systems, I encountered a related set of problems during my set-up that resulted in the loss of some meeting sessions and some unintended, accidental recordings that chewed up my available transcription minutes. I filed a support ticket to help me navigate process and procedures with Otter Pro. To my surprise, Luis Juarez ( who answered my support ticket) was responsive within minutes, guided me through what his team saw as the issue, and helped me with a solution that made sense! Always generous with his time in dealing with what was something simple to him, but was a business lifesaver to me. Honestly, this high level of service should be the benchmark for others supplying services to us out here in the deep waters of business. Thank you Luis and Otter Pro!
Response from Otter.aiJul 22, 2026
Thanks for your review! Glad to hear our support team was able to help quickly. If anything else comes up, don't hesitate to reach out.
Rachel H.
I signed up for an annual subscription for the pro version before realizing that it wasn’t going to work for my oddly specific needs. Even though I had subscribed for the year, they graciously refunded my purchase as my realization was quick, and I really couldn’t use the service for the way I intended to. Incredibly good customer service. They didn’t have to give me a refund, but they did.
Response from Otter.aiJul 20, 2026
Thanks for your review! Glad to hear our support team was able to help quickly. If anything else comes up, don't hesitate to reach out.
