Otter.aiReviews of otter.ai

I had a great experience with Allan’s support. I was impressed by how fast, accurate, and helpful his response was. He understood my situation and provided the solution I needed right away. Thank you, Allan, for your excellent customer service. I would definitely return to this service again in the future.

Reached out about a subscription issue after our company closed and I'd lost access to the company email. The support was fast, understanding and sorted out a refund and cancellation without any hassle. Really appreciated the quick, friendly service from Julia.

Just a support team looking out for the customer, doing the right thing and exceeding expectations. I'll call out Junior Torres on this one!

Otter handled my refund request with remarkable speed and kindness. Allan went out of his way to make an exception despite the usual refund policy, turning a potentially frustrating situation into a genuinely positive experience. Although I can’t use Otter at the moment due to my employer’s compliance rules, I was truly impressed by both the product and the professionalism of the support team. If my circumstances change, Otter will be one of the first tools I return to. Thank you, Allan and the Otter team, for your outstanding service.

Was charged for the coming year without my noticing it, and Otter reversed the charges fast. Excellent experience.

Needed to address an issue about changing my subsctiption and it was handled prompty and efficiently.

Horrible software. Not user friendly, layout is just to chaotic and at the end - it doesn´t do the job. The main thing is - you have to leave your card details to be abale to get the free trial and even I decided the same day I´d like to cancel the free 14-day trial it was almost impossible to do so. The chatbox is usless, the 'human' never get back to you. Very frustrating and still - I am forced to 'use' the trial by the July 23... I assume that I ´ll be charged the full year subscription although I haven´t used the software one single time!!!

Terrible to use! The app wouldn't let me access a transcript from the previous day. The app said I had no Wi Fi connection. I clearly had a strong Wi fi connection. Support is abysmal.I asked for help both by email and chat and received no response! Do NOT recommend!