Otter.aiReviews of otter.ai

I had multiple accounts and, despite some initial effort, was unable to identify the source of the problem. Allan Rivera resolved it through truly outstanding customer service. Allan took the time to understand the issue, investigate it carefully, and resolve it in a very timely manner. He first addressed everything he could based on the information available to him. More importantly, when I had follow-up questions, he listened patiently, continued looking into the matter, and ultimately helped resolve the issue in full. That, to me, is exceptional customer service—taking ownership of a problem and staying with it until it is fully resolved. Thank you, Allan, for your responsiveness, professionalism, and genuine commitment to helping a customer.

Prompt, friendly customer service! Solved issue with easy-to-follow instructions.

I've been using OtterAI for almost a year. Even though by now it should be able to identify the usual speakers (less than 20), but it doesn't always. Even though the speakers' voices are very different, it sometimes mashes people together or separates one person's continuous speaking into separate lines of 2 or 3 words. I updated this review after buying TurboScribe. Although otter is less than perfect, Turboscribe is much worse. Gave me perspective. Otter will start to identify speakers over time and does summaries. TurboScribe does none of that. Turboscribe doesn't see rate speakers. But you will have to do lots of editing. I submitted a ticket as Otter requested as only fair, but I don't think Otter can change how it works. And I don't think I'll be renewing when it expires next week. Will go back to transcribing on my own. I'm think otter will get better, but I'm guessing with the increasing energy costs of AI it will be unaffordable to me. Is pretty steep now for what I use it for as a volunteer on Social Security!

I had an unexpected annual subscription renewal and was quite worried when I saw the US$239.88 charge. I contacted Otter.ai Support, and Jennifer was incredibly helpful and understanding. Although their subscriptions are generally non-refundable, she kindly made an exception, issued a full refund, and immediately cancelled my subscription. The whole issue was resolved very quickly and professionally. I really appreciate the excellent customer service and Jennifer’s help in getting this sorted out.

Support was helpful. I like the tool. but there is a sales feature that pulls your team onto a paid plan sort of in the background which took me a few months to figure out and dig into. sort of a bummer. SUpport was good.

Support team is incredibly fast. I sent a email and my issue was solved in less than 10 minutes.

The best customer service!

Julia was very helpful