OpticalfactorReviews of opticalfactor.com

Frames arrived bent and lens popped cuz they were sent from China in nothing but a flimsy plastic case and an envelope.

This company is a complete nightmare — DO NOT ORDER FROM THEM! I placed an order on February 11, 2026, and over a month later, I still haven’t received my glasses. Anyone saying their shipping is fast is lying. Here’s why this company is absolutely terrible: 1. Phone support is a joke The listed phone number doesn’t work. They force you to use a chat box or email support — and responses take forever. You can’t actually talk to a human to solve problems. 2. Ridiculous delays A simple glasses order shouldn’t take a month. This delay is unacceptable. 3. Lies and confusing updates I was emailed that my glasses shipped — but no tracking. When I asked, they admitted the glasses had a “quality issue” and had to be remade. No accountability, no honesty. 4. Out-of-stock nonsense and refund refusal Then I’m told my frames are out of stock. I request a cancellation and a refund — and they stonewall me. Multiple denials, endless back-and-forth. Then suddenly the frames are “back in stock” and my order ships. Completely ridiculous. 5. Misleading shipping info They claim to be U.S. and Asia-based, yet everything ships from China. If they were truly U.S.-based, orders wouldn’t take a month to arrive. Bottom line: This company is garbage. Customer support is nonexistent, shipping is absurdly slow, and refunds are impossible. Pay more somewhere else and actually talk to a real person. I would give them ZERO stars, but I had to pick one. This company does not deserve your money. Never again

They adversity. Same brand images but send you dollar store junk quality. Do not buy here it’s a scam

Ordered some cheap sports glasses, they seem to work good, nice for the price.

Stay away from these a holes. They’re a fraud. They don’t answer e mails, don’t give u what u pay for, the glasses are horrible and they don’t honor returns

Absolute garbage. Ordered some wraparound sunglasses for motorcycling. They arrived quickly enough, but the prescription lenses are laughably distorted to the point of being completely unusable. In response to my request for a refund, they've sent me emails asking me for my prescription again (implying that I sent the wrong one), and repeatedly asked if I've "worn curved glasses before?" saying that I should "adapt" to them. I've worn glasses for 47 years, including some curved sunglasses... these are 100% garbage and incorrectly made. I highly doubt I'll get my money back, so all I can do is warn others to avoid this scammy, useless company and order your glasses elsewhere.

Don’t fall for the slick marketing—it’s smoke and mirrors. Optical Factor products ship from China, something they conveniently fail to make clear. Poor Quality. Poor customer service. The return policy is practically a joke. If anything goes wrong, you’re expected to pay expensive international shipping to send it back to China, with no guarantee of a refund. Once they have your money, you’re on your own. Buyer beware.

Terrible. Lens warped. And the frames are wayyyy too cheap. They feel like they break any second. Also when I received it, it was in a weird box with the name saying is was from Randy from California (??????). Opened the box and my glasses were just thrown in there. No tools, no receipt, nothing. I am an avid online frame buyer.