OpticalfactorReviews of opticalfactor.com

I have been dealing with optical factor for months, their glasses frame broke within days and wasnt wearing them either when they broke at the nose piece area and had 2mm gaps as well which I took photos of 3 days prior. They did replace them with a different frame type however the lenses were the incorrect perscription and unusable and after over a dozen emails theyre still not refunding the money and messing me around. Do not waste your time and money as theyre not a reputable company and products are really poor quality with no quality control and ordinary customer service.

the sunglasses that I ordered had such a large nose spacing that the glasses sat way down on my nose. The terrible fit was only the first problem. They were also way too heavy. Their customer service would not do anything about the terrible fit. The glasses were unusable and I threw them away.

They sent me the wrong color lenses. I would never have chosen these that I got. They offered me a 35% discount on my next purchase, which actually everyone gets, anyways, so it’s not even a real offer. 90$ down the drain.

They sent me glasses with the wrong prescription and blamed it on me. Their quality assurance is awful, customer service awful. I am now stuck with un usable glasses and out 50$. Dont waste your time or money using this place.

This store is a scam. They made glasses that do not match my prescription and did not include the photochromic lenses I paid for. They refuse to issue a refund and do not follow their own terms and conditions. DO NOT ORDER FROM HERE — YOU WILL GET SCAMMED.

Frame snapped whilst wearing. Contacted OF who said they only warranty their glasses for 60 days. Take out about 30 days for delivery and you essentially only get about 1 month warranty. Not good enough. Quality very poor and so is after sales service. Avoid them at all cost

Ordered Noah multi-lens sports glasses with Rx insert for skiing and cycling, which arrived relatively quickly. The Rx inserts worked pretty well and improved my distance vision. However, the frame broke the first time I tried to change a lens. OF reponded quickly and sent a new set of glasses, without the Rx insert (which was fine). These frames lasted a bit longer but broke in virtually the same place. This time they offered a 35% then 40% discount on new glasses. This would be throwing good money after bad and I gave up. Cheap and nasty frame materials - do not waste your $$$.

They completely don’t understand the U.S. eyeglass prescription. When I put the glasses on, the distance between me and the ground feels like it’s cut in half.