OnninestReviews of onninest.com

Response from OnninestOct 3, 2025

We’re very sorry to hear about your experience, Safa. Overcharging is never our intention, and we take feedback like this very seriously. Please contact us directly at 888-819-1852 so we can review your order in detail, resolve any billing errors, and make sure you’re fully refunded if there were mistakes. We value every customer and want to ensure this is corrected quickly.

Response from OnninestAug 22, 2025

Thank you for your feedback! We’re sorry to hear the product didn’t work out for you, but we’re glad our team was able to assist and make the refund process smooth. We truly appreciate you giving us a try and hope we’ll have the chance to serve you again in the future with a product that’s a better fit for your needs.

Response from OnninestJul 31, 2025

Thank you for your feedback. We're sorry to hear the product did not meet your expectations, but we're very glad Lina was able to assist you and provide respectful and helpful support. We appreciate your kind words about her and are always here to help if you need anything in the future.

Response from OnninestJul 30, 2025

Thank you for your feedback! We're glad to hear that our agent was polite, knowledgeable, and able to resolve your issue efficiently in just one call. We appreciate you taking the time to share your experience!

Response from OnninestJul 25, 2025

Thank you for sharing your experience. While we're truly sorry the product didn’t meet your expectations, we’re very glad to hear Rezelyn was able to assist you promptly and leave a positive impression. We’ll be sure to pass along your kind words to her. Your feedback is important and helps us improve both our products and service.

Response from OnninestJul 22, 2025

Thank you for your feedback. We’re very sorry for the frustration you’ve experienced. After reviewing your order, the $9.95 charge was for a VIP Mystery box, which was opted in during the check out. However, we went ahead and processed your refund via PayPal today. Please check your PayPal account for the refund confirmation. If you have any further concerns or questions, we’re here to help and want to make sure everything is properly resolved for you.

Response from OnninestJul 22, 2025

Thank you for your feedback — we’re sorry to hear about your experience. We’d really like the opportunity to make this right for you. Since there’s no order ID or contact information included, could you please provide your order number or email address? This will help us quickly locate your order and assist you further. We appreciate the chance to resolve this for you. *update We have located your order and issued a full refund. Please allow up to 7 business days for the funds to return back to the original method of payment. Please keep or discard the unit, no need to return. We hope this resolves your issue.

Response from OnninestJul 22, 2025

Thank you for the wonderful feedback! We’re so happy to hear Michelle made your experience a great one — we’ll be sure to pass along your kind words to her!