OnninestReviews of onninest.com

Response from OnninestOct 2, 2026

We’re glad to hear that our team responded promptly to your email and worked with you to address the issue with your order, Alan! We appreciate you taking the time to share your experience. Providing timely communication and working toward a resolution are important to us, and we’re pleased we could assist with your concern. We hope everything is now resolved to your satisfaction.

Response from OnninestSep 16, 2026

We truly appreciate you taking the time to share your experience. We’re glad to hear that our response was quick and thorough and that we were able to provide the assistance you needed. Ensuring that our customers receive timely, clear, and attentive service is very important to us. Thank you again for your kind words and for giving us the opportunity to assist you. We’re grateful for your trust and hope to serve you again in the future, Laurice!

Response from OnninestSep 3, 2026

HI Janice! We’re sorry to hear that the units did not meet your expectations, and we understand your disappointment with the product’s performance. We appreciate you sharing your experience and are glad that our team has been able to work with you toward a resolution. Our goal is always to ensure that customer concerns are addressed fairly and appropriately. As discussed, we are taking the necessary steps to resolve this matter, and we hope the resolution helps bring this experience to a satisfactory conclusion. We truly regret the frustration this purchase has caused and appreciate the opportunity to assist in resolving your concerns.

Response from OnninestAug 28, 2026

We’re glad to hear that everything went well with your order! For orders shipped within the United States, we use USPS (United States Postal Service) as our carrier. We appreciate you taking the time to share your experience. If you have any questions or need assistance with tracking your order, our support team is always happy to help.

Response from OnninestAug 21, 2026

We’re sorry to hear about your experience with the packaging and appreciate you taking the time to share this feedback, Terry. We understand how important it is for products to be securely packed to prevent unnecessary movement or potential damage during transit. We’re taking your comments seriously and will be reviewing our packing procedures with our fulfillment team, including the use of appropriately sized boxes and sufficient protective materials. We’re always looking for ways to improve the shipping experience and ensure orders arrive safely and securely. We appreciate your feedback and the opportunity to improve.

Response from OnninestAug 14, 2026

We’re sorry for the inconvenience and confusion caused by your order arriving in separate shipments, Mark. We completely understand why it would be frustrating to order three CoolCove units and initially receive only one. We’re glad our customer service team was able to assist and confirm that the remaining two units are being shipped. While orders may occasionally be fulfilled in separate shipments due to inventory or fulfillment logistics, we understand that this can be confusing when there is no clear explanation upfront. We take your feedback seriously and are committed to improving the shipping experience and communication with our customers. We appreciate your patience while we work to ensure the remainder of your order reaches you.

Response from OnninestAug 13, 2026

We’re glad to hear that our team was able to address your concerns and provide a suitable solution. We understand how disappointing it is when the original unit does not perform as expected, and we appreciate the opportunity to make things right. We’re especially pleased to hear that Clydel was helpful and guided you through the available options. We hope the upgraded unit delivers the cooling performance you’re looking for and provides a much better experience. We’ll be here to support you should you need any further assistance.

Response from OnninestAug 13, 2026

We appreciate you taking the time to share your experience. We’re glad to hear that the issue was resolved to your satisfaction. We understand how important it is for customers to feel confident that their concerns will be addressed, especially when an issue arises with a product. We’re pleased that we were able to assist and work toward a satisfactory resolution. We appreciate your patience and the opportunity to make things right.