OnninestReviews of onninest.com

One week later, nobody Reply from Onninest.....A week later, I have received no communication from your company, and no one is responding regarding about my fullrefund of my money or the shipment of the product for return. How much longer do I have to wait? I've been dealing with this issue with you since July 19th, That was the day I made the bad decision to buy a product from you. How much longer do I have to wait, or do I have to start taking legal action against you to get my money back? Oct 16, 2026 We’re sorry to hear how disappointing this experience has been, especially after waiting so long for your order to arrive and finding that the product did not meet your expectations. We understand that you have already contacted our team, made it clear that you want to return the item for a full refund, and are frustrated by the lack of follow-up regarding the return instructions. We apologize for the frustration this situation has caused. We recognize that the partial refund offers did not address your concerns, as your preference has been to return the product rather than keep it. You also deserve timely communication and clear guidance on how to proceed. Since you have already been in contact with our customer care team, we would like to review your previous correspondence and ensure your request receives further attention. We take your concerns seriously and want to provide clarity on the next steps regarding your return and refund request. We appreciate your patience while we work toward addressing this matter. ....

Review of the Mini Cooler 1. The mini cooler does not function as advertised whatsoever. It will cool 4 inches in front of the fan but then is quickly heated by the surrounding environment.. It definitely will not cool a tiny space in the back of a van. 2. I accidentally hit the button for a $9.99 surprise gift box. I never received a second box. There was a tiny cylindrical, possibly pipe cleaner in the bottom of the box, but I thought that was the free gift that they said was included again never received a separate surprise box. 3. Their website claims 100% money back guarantee which is an outright lie. I wrote customer support for the address to return and they refused to give it to me. They offered me 20% of my refund and keep the mini cooler. I don’t need something taking up room in my van that doesn’t work. Then they offered me a 30% refund. This is deplorable and shameful. They outright lied to get me to purchase and now will not give me a refund. So this mini cooler is going in the trash for sure. I hope other people will read these reviews before getting scammed.

Very disappointed. They claim to have sent the units to me but they never arrived . Tried to get refund but they also stalling out on that so am now getting my bank who issued my debit card to reverse the charges . I do not recommend doing business with them .

I ordered a product from a company called pest defense. I received a unit from a company called onninest. This unit does not do what it advertises. It has been a disappointment from beginning to end. I would like to return it and get a full refund.

I decided to try the pest repellents. After checking out there was a charge to be a rewards member that I wasn’t informed of prior. I tried to cancel via their website with no luck as well as a bonus offer they got me on. I asked multiple times to have this removed via email as well with no luck. After I wanted to cancel the order they agreed to remove the rewards membership. I am still trying to return everything now due to the shady practices of this company.

one month + still not DELIVERED.

I ordered the Vermix Pro Pest Repellant and when I checked out a $9.99 unauthorized item was added to my total as a mystery box. It arrived with the Pest Repellant but I have no idea what the unauthorized item is to be used for. It is still a mystery.

Purchased 2 mini air coolers. Tested just 1 out of precaution and device hardly blows air. If you have to rely on this for cooling, you are in for a shock!! You would be better off buying a $10 fan in Walmart. Now comes the kicker, you pay for return shipping and the shipping demands are stressful to say the least with the guarantee to forfeit my refund if not followed as prescribed. Unfortunately that’s not called out during purchase. At 1st, I was offered 30% instant refund and keep the products. Only the products are not worth keeping and to be low balled into keeping these weak products just left a bad mouth taste. No wonder the general reviews are so bad. I never complain and don’t often read reviews because I’m not the typical shopper. But after this experience, I felt compelled to warn others like me not to waste their money and time with these folks. The only thing left now is to see if I ever get my refund. Will keep you all posted. Updated today 10/8/2026 Thanks for your reply. But I completely disagree with your comments that we were informed that returns are charged to customers prior to purchase. We found that we were on the hook for shipping costs only when we needed to return the products after disappointments for inaccurate marketing and depiction of the coolers. So that other unsuspecting customers are not in shock, I recommended and still recommend clarifying that all returns are at the customer’s expense. We live in Texas and my return cost is $20. That’s a lot of money for having to deal with your substandard product while coming up empty handed. So naturally, my disappointment is even now aggravated. I declined the offers because I wouldn’t pay that half price for the products. They are just not good and move very minimal air. It moves ambient air like a fan and the blowing capacity is far weaker. So definitely not worth the half price offer price!! The final closure to this saga is that I get my full refund back and I hope that y’all live up to that as you claim I’ll update this post once our refund posts.