OnninestReviews of onninest.com

Response from OnninestAug 27, 2026

We’re sorry to hear that the replacement coolers did not meet your expectations. We understand how frustrating it is to receive an alternative product and still feel that it did not provide the cooling performance you were looking for. We would appreciate the opportunity to look into this further and work toward a satisfactory resolution. We have requested your order and contact information so that our team can locate your purchase, review the circumstances, and reach out to you directly regarding the best way to address your concerns. We take feedback like this seriously and want to make every reasonable effort to ensure your experience is properly addressed.

Response from OnninestAug 13, 2026

We’re sorry to hear that the unexpected subscription charge caused frustration. We understand how concerning it can be to see a charge you were not expecting, and we appreciate your persistence in bringing this to our attention. We’re glad to confirm that the issue has been resolved, as confirmed via email, and that the applicable charge will be returned to your original payment method. We appreciate the opportunity to address your concern and make things right.

Response from OnninestAug 10, 2026

We’re sorry to hear that the air conditioners did not meet your cooling needs, and we recognize how frustrating it is to wait for a response when you’re seeking clarity about a return. We have responded to your email regarding this matter and are actively working to address your concerns and provide a resolution. Our goal is to ensure your request is handled appropriately and that we do everything we can to resolve this matter as promptly as possible. We appreciate the opportunity to address your concerns and hope to bring this matter to a satisfactory resolution.

Response from OnninestAug 5, 2026

We sincerely apologize for the frustration and inconvenience you experienced while attempting to contact us, Thomas. We understand how disappointing it can be when you are seeking assistance and feel that your concerns have not been addressed in a timely manner. Providing responsive customer support is very important to us, and we take feedback such as yours seriously. We have reviewed your concerns and can confirm that our team has responded to you via email regarding Order #289146. We remain committed to working with you to ensure your concerns are fully addressed and an appropriate resolution is reached. If you have any additional questions or require further assistance, please reply to our email, and our team will be happy to help.

Response from OnninestJul 31, 2026

We appreciate you taking the time to share your feedback. We sincerely regret that the product you received did not align with your expectations or the information you had anticipated from the advertisement. We are glad to hear that our support team was able to respond promptly and maintain communication with you throughout the process. We understand that waiting for an order without a confirmed delivery timeframe can be frustrating, and we appreciate your patience while the shipment was being completed. We have sent a proposal to you via email regarding your concerns, including options available to help reach a satisfactory resolution. Our team is committed to reviewing your case and assisting you with the best possible outcome. Customer satisfaction is very important to us, and we take feedback like yours seriously as we continue working to improve our products, services, and customer experience. We appreciate the opportunity to address your concerns and hope to resolve this matter to your satisfaction.

Response from OnninestJul 28, 2026

We sincerely apologize for the delay in delivering your order and for the slower-than-expected response from our support team. We understand how frustrating it can be when there are unexpected shipping delays, especially when communication does not meet expectations. We appreciate your patience and are glad to hear our support team was ultimately able to assist you. Your feedback is invaluable and helps us identify opportunities to improve both our communication and response times. Please know that we are committed to providing a better experience, and if there is anything further we can do to assist, our team is here and ready to help ensure your concerns are fully resolved.

Response from OnninestJul 28, 2026

Thank you for taking the time to share your feedback, Kathie. We sincerely apologize for the delay in receiving your order and understand how frustrating it can be when a backorder impacts the expected delivery timeframe. While unforeseen inventory delays can occasionally occur, we recognize the importance of keeping our customers informed throughout the process. Your experience is important to us, and we remain committed to providing the best possible service and support. If there are any remaining concerns with your order, please don't hesitate to reach out to us directly—we'll be more than happy to assist and ensure everything is resolved to your satisfaction.

Response from OnninestJul 24, 2026

Thank you for your kind words and for sharing your continued confidence in us. We truly appreciate your patience and the opportunity to stay connected with you throughout the process. We understand how important it is to follow through on our commitments, and we are doing everything we can to ensure your concerns are properly addressed and that the offer discussed is honored as intended. We appreciate your understanding and continued trust. We look forward to fulfilling our commitment to you. Thank you again, and God bless you as well, Perla!