OnninestReviews of onninest.com

Response from OnninestSep 1, 2026

We’re sorry to hear that the mini units did not meet your expectations or perform as advertised, Tara. We understand how disappointing that can be, and we take concerns about product performance seriously. Our customer support team has addressed your concerns, and we’re pleased that the matter has been resolved. We remain committed to providing prompt support and working with our customers to reach a satisfactory resolution whenever concerns arise.

Response from OnninestAug 25, 2026

We’re sorry to hear that the product did not meet your expectations, particularly regarding the noise level, performance, delivery delay, and communication. We understand how frustrating it is when the product you receive doesn’t perform as you anticipated. We take your concerns seriously and would appreciate the opportunity to look into your specific experience and work toward a resolution. Please get in touch with our customer support team with your order details and information about the product’s performance concerns so we can review this with you directly and determine the best way to assist. We’re committed to addressing customer concerns and doing what we can to make things right.

Response from OnninestAug 14, 2026

We’re sorry to hear about your experience and understand your frustration, particularly with the concerns you described regarding the cooling performance and the additional moisture from the Cool Cove Max. We take feedback like this seriously and want to make sure your concerns are properly addressed. We’d appreciate the opportunity to review your order and work toward a fair resolution. We have requested your order and contact information so our team can locate your purchase, review what happened, and assist you directly with the available resolution options. We’re committed to doing our best to address this matter and ensure your concerns are handled appropriately.

Response from OnninestAug 14, 2026

We’re sorry to hear that your experience with CoolCove was frustrating, particularly with the delivery time and the concerns you experienced after receiving the unit. We understand how disappointing it is when a product does not perform as expected. We also want to clarify that this matter has already been addressed and settled with you directly over the phone. Our customer service team has worked with you to reach a resolution regarding your concerns. We take customer feedback seriously and are committed to addressing issues directly and fairly. We appreciate the opportunity to resolve this matter and hope the resolution reached provides some reassurance.

Response from OnninestAug 7, 2026

We’re sorry to hear that the product did not meet your expectations and that the package appeared to have been previously opened and repacked. We understand your concerns regarding the airflow and why you would like to request a return. We have already responded to your email with a proposed resolution and would appreciate the opportunity to assist you further and work toward resolving this matter. We also understand that banks and payment processors may review customer feedback as part of their assessment process, which is why it is important for us to demonstrate that we are taking every concern seriously and making every effort to ensure our customers are either satisfied with their purchase or have their concerns properly addressed. Please check your inbox for our response, and we look forward to assisting you with the next steps.

Response from OnninestAug 4, 2026

We are sorry to hear that your experience has left you feeling disappointed. We understand how frustrating it can be to place an order with the expectation of receiving it during a period of extreme heat, only to encounter delays that affect the usefulness of the product when it is needed most. We recognize that the extended transit time did not meet your expectations, and we regret the inconvenience this has caused. While our team attempted to help by offering a discount during the delay, we understand that this may not have fully addressed your concerns. We would like the opportunity to review your order and ensure that any outstanding issues are properly addressed. To assist with this, we have requested your order number and contact details so that we can locate your account and investigate the matter further. Our customer support team remains available and committed to working with customers whenever concerns arise. Once we receive the requested information, we will review your case carefully and determine the best way to assist you moving forward.

Response from OnninestAug 3, 2026

We are sorry to hear that you have not yet received your original order, Rob. We understand how frustrating it can be to experience delays and not have clear updates regarding your shipment. We would like to look into this for you and help resolve the matter as quickly as possible. Please provide your order number and the email address used when placing the order so we can locate your purchase details, review the shipping status, and determine the best next steps. We value every customer’s experience and are committed to doing everything we can to assist and ensure your concerns are properly addressed. We look forward to hearing from you and helping resolve this issue.

Response from OnninestJul 31, 2026

Thank you for taking the time to share your experience. We sincerely apologize for the frustration caused by the delays, the confusion surrounding your cancellation request, and the subsequent delivery of the product. We understand how disappointing this situation was and appreciate your patience while our team reviewed your case. We are pleased that we were able to reach a resolution. As confirmed in our email correspondence sent on July 31, your concern was reviewed and resolved, and a full refund was subsequently processed. We are glad to see that the refund was successfully received on August 1, 2026. Our goal is always to work with customers in good faith and provide a fair resolution whenever concerns arise. We appreciate the opportunity to address this matter and are grateful that we were able to bring it to a satisfactory conclusion. Thank you again for your feedback, as it helps us improve both our communication and customer experience moving forward.