OnninestReviews of onninest.com

Response from OnninestJun 25, 2026

We greatly appreciate you taking the time to share your experience. We are pleased to hear that our support team was able to promptly review your concern and resolve the issue to your satisfaction. Providing responsive assistance and addressing customer concerns as quickly as possible are important priorities for us. Your feedback is encouraging and reinforces our commitment to delivering the level of service our customers deserve. We value the opportunity to assist and are always here should you need any further support in the future. Thank you for your kind words and your trust in our team.

Response from OnninestJun 25, 2026

We appreciate you sharing your feedback and are sorry to hear about your concerns regarding the ordering process. We strive to provide a clear checkout experience and take reports of unexpected charges seriously. We'd like the opportunity to review your order and transaction details to better understand what occurred and determine how we can assist. We have requested your order number or the contact information associated with your purchase. Please reply with those details so our team can investigate the matter thoroughly. You may also contact us directly at 1-888-814-2188, and one of our representatives will be happy to review your concerns and discuss available options. Our goal is to ensure that customer concerns are addressed fairly and promptly, and we look forward to the opportunity to assist you further.

Response from OnninestJun 24, 2026

We sincerely appreciate you sharing your experience, Monique. Providing prompt, attentive support and effective solutions is something our team strives for with every customer interaction. It's rewarding to hear that your questions were addressed quickly and that our team was able to assist in reaching a positive resolution. Feedback like yours reinforces our commitment to delivering both quality service and a seamless customer experience. We're grateful for the opportunity to assist you and look forward to being of help whenever you need us in the future.

Response from OnninestJun 24, 2026

We truly appreciate you taking the time to share your experience, Shelly! It's wonderful to hear that the devices have helped make your kitchen mouse-free and are also delivering positive results in your milk barn. Knowing that the instructions were easy to follow and that the product is performing as expected is very encouraging for our team. Customer satisfaction remains our top priority, and we're delighted that you've seen a noticeable reduction in mouse activity. Your feedback is invaluable and helps other customers make informed decisions with confidence. We're grateful for the opportunity to serve you and are pleased that the devices have met your expectations.

Response from OnninestJun 22, 2026

Once again, we greatly appreciate you taking the time to share your experience. It was our pleasure to assist you, and we're delighted to hear that our customer service team was able to address your concerns with prompt communication and a satisfactory outcome. Providing responsive support and working closely with our customers to resolve any issues remains a top priority. We're pleased that our efforts helped deliver a positive resolution, and your kind recognition of our team's dedication means a great deal to us. Should you ever need assistance in the future, we remain committed to providing the same level of care and support.

Response from OnninestJun 22, 2026

We sincerely regret that the product did not perform as expected and that your experience has been disappointing. Customer satisfaction is extremely important to us, and we appreciate the opportunity to address your concerns. After reviewing your case and corresponding with you via email, we were pleased to reach a mutually agreeable resolution. As discussed, a 30% partial refund was processed on June 5 as a courtesy to acknowledge your concerns regarding the product's performance. We value your feedback, as it helps us continually evaluate both our products and the information we provide to customers. Should you have any additional questions or require further assistance, our support team remains available to help.

Response from OnninestJun 10, 2026

Hi Eric, we're disappointed to hear about your experience and regret the frustration this situation has caused. Our records indicate that your order was marked as delivered, but we take reports like yours very seriously and want to investigate this further. We've already requested your contact information so our team can review the details of your order and work toward a resolution. If you prefer, please contact us directly at 1-888-814-2188, and one of our representatives will be happy to discuss your order and assist you further. We appreciate the opportunity to address your concerns and look forward to helping resolve this matter.

Response from OnninestJun 4, 2026

We regret any frustration or confusion this situation may have caused, George. Our intention is always to provide a clear and transparent ordering experience, and we're sorry to hear that your order did not meet those expectations. We have reached out to you directly via email to gather additional details and work toward a resolution. We take concerns regarding order selections and checkout options seriously, and our team is committed to reviewing the matter thoroughly. Your feedback is valuable and helps us identify opportunities to improve our processes. We remain available to assist and look forward to resolving this issue as quickly as possible.