OnninestReviews of onninest.com

Response from OnninestMay 14, 2026

Hi Linda, we regret the frustration and concern this situation has caused. We recognize how upsetting it can be to see a charge on your account that you believe was not clearly authorized, especially when it involves a recurring membership. Our intention is always to provide transparency regarding any optional programs or services associated with an order, and we take feedback like yours seriously. We would like the opportunity to review your account details, confirm the current status of the membership cancellation request, and ensure any outstanding concerns are addressed appropriately. Please reply with your order number along with the email address or phone number associated with the purchase so our support team can investigate this matter further and assist you directly. We remain committed to resolving customer concerns promptly and fairly.

Response from OnninestMar 9, 2026

Thank you for sharing your feedback, Rich. We’re truly sorry to hear about your experience and the frustration this situation has caused. After carefully reviewing your case and conducting a thorough investigation with our sales team, we confirmed that the sprayer model purchased does not include the spray pattern nozzles, cleaning tools, or the pickup tube filter as part of its standard package contents for that specific listing. We understand that this caused confusion and we sincerely apologize for the inconvenience this has created. Our goal is always to ensure our customers are treated fairly and that concerns are resolved promptly. To address this matter, we have already processed a full refund for your order, and there is no need for you to return the product. We value transparency and customer satisfaction, and feedback like yours helps us review and improve how product information is communicated on our listings. If you have any additional questions or need further assistance, our support team remains available and happy to help. Thank you again for bringing this to our attention.

Response from OnninestMar 3, 2026

Hi Steve, we’re sorry to hear about your experience and appreciate you bringing this to our attention. We want to assure you that we do not add charges without disclosure. Any additional amount shown at checkout typically reflects optional add-ons, or shipping fees, all of which are displayed before the final order confirmation is completed. We understand how unexpected charges can be frustrating, and we are continuously reviewing our checkout process to ensure full clarity and transparency for our customers. Regarding shipping, costs are calculated based on the delivery address and selected shipping method and are presented during checkout prior to payment submission. As requested, your order was promptly canceled and a full refund was issued. We’re glad we were able to resolve this quickly for you. If you have any remaining questions or would like us to review the order details with you step by step, feel free to call us at 1-888-814-2188. Our goal is to ensure every customer feels confident and satisfied when shopping with us.

Response from OnninestFeb 26, 2026

Wes, thank you for your kind words! We truly appreciate you taking the time to share your experience. Providing exceptional customer service and fast, accurate response times is a top priority for our team. We understand how important timely communication and reliable support are, especially when it comes to transactions and account matters. Our goal is always to resolve questions and concerns promptly, thoroughly, and in full accordance with our policies to ensure every customer feels confident and supported. If you ever need assistance in the future, please don’t hesitate to reach out — we’re always here to help. Thanks again for your support!

Response from OnninestFeb 19, 2026

We’re truly sorry for the frustration and concern this situation caused. We understand how upsetting it can be to see a charge you don’t recognize on your statement. Please know that we take billing transparency very seriously. As soon as this was brought to our attention, we reviewed the account in detail and resolved the issue today. If there was any confusion during the signup process, we sincerely apologize for the experience. Our intention is never to enroll anyone without their authorization. We’re always here to review any charges and make things right as quickly as possible. Thank you for giving us the opportunity to address this.

Response from OnninestFeb 11, 2026

Thank you for sharing your feedback. We’re truly sorry to hear that you’re disappointed with your experience. We want to clarify that we strive to be fully transparent about pricing and shipping costs prior to checkout, and we certainly never want a customer to feel surprised or misled. Regarding the product itself, Whooshie is formulated to provide long-lasting cleaning performance, but we understand that individual results and expectations can vary. Your satisfaction is very important to us, and we would appreciate the opportunity to review your order and make this right. Please contact our customer support team at 1-888-814-2188 or respond directly to our request for additional details so we can look into your specific situation and work toward a resolution. We’re committed to addressing your concerns and ensuring you’re taken care of.

Response from OnninestJan 2, 2026

Hi Elizabeth, we’re very sorry for the frustration this has caused and appreciate you bringing it to our attention. This is not the experience we want for any customer. We understand your concerns on both issues: the heater not staying securely in the outlet, and the returned package being sent back to you after you followed the return instructions and paid return shipping. Please know that we take situations like this seriously and are committed to making things right. Returned packages can occasionally be rejected or misrouted by carriers due to labeling or processing issues, but that does not mean your return won’t be honored. We want to resolve this promptly and ensure you are either fully satisfied or your issue is properly corrected. For immediate assistance and to get this resolved as quickly as possible, please contact our customer support team directly at 1-888-814-2188. Our representatives will review your return, help correct the shipping issue, and work toward an appropriate resolution, including reimbursement where applicable. Thank you for your patience, and we truly apologize for the inconvenience. We value your business and are committed to resolving this matter.

Response from OnninestDec 26, 2025

Thank you so much for sharing your experience, Linda. We truly appreciate you giving us the opportunity to resolve the issue. While we’re sorry for the initial mistake with the item you received, we’re glad to hear that our team was able to correct it quickly and apply the credit within your statement period. Resolving issues promptly and fairly is extremely important to us, and we work hard to make sure every customer is taken care of. Thank you for your trust and for choosing to shop with us again. If you ever need assistance in the future, our customer support team is always here to help.