OnninestReviews of onninest.com

Response from OnninestJul 28, 2026

We are sorry to hear about your experience and understand how frustrating it must be to feel that your concerns have not been addressed despite multiple attempts to contact us. Providing timely and effective customer support is important to us, and we regret any confusion or inconvenience caused during our email correspondence. We understand your request for a resolution and appreciate the opportunity to review your case. After receiving your concerns, we responded to your email with a proposed resolution and remain ready to work with you directly to reach an outcome that addresses the situation. Our intention is never to create additional hassle for our customers, but rather to find a fair and satisfactory resolution as quickly as possible. We value your feedback and would welcome the opportunity to continue the conversation through the email thread so we can bring this matter to a conclusion. Our team remains committed to assisting you and ensuring your concerns are properly addressed.

Response from OnninestJul 28, 2026

Thank you for your kind review, Pedro! We're delighted to hear you had an excellent experience with our customer service team. Providing responsive and helpful support is our top priority, and we're grateful for your feedback. Thank you for choosing Onninest!

Response from OnninestJul 28, 2026

We sincerely apologize for the frustration and disappointment caused by the delay with your order. We completely understand your concerns and recognize how important it is to receive either the product you ordered or a timely resolution. Please know that we take feedback like yours very seriously. To help us investigate your order and resolve this as quickly as possible, we have requested your order number and contact details via a separate message. Once we receive that information, our team will promptly review your case and work toward the most appropriate resolution. We appreciate the opportunity to make this right and remain committed to ensuring your concerns are fully addressed.

Response from OnninestJul 28, 2026

Hi Phyllis! Thank you for taking the time to share your experience and for giving us the opportunity to make things right. We sincerely apologize for the delay and understand how frustrating it can be when a cancellation request is not processed before an order ships. While we regret the inconvenience, we're pleased that we were able to resolve the matter by issuing your refund and allowing you to keep the product. Providing fair resolutions and responsive customer support is very important to us, and we're grateful that our team was able to address your concerns to your satisfaction. Your patience and understanding throughout the process are truly appreciated. Thank you again for your feedback and for recognizing our efforts to resolve the situation. We value your trust and remain committed to providing the best possible experience for all of our customers.

Response from OnninestJul 28, 2026

Thank you for taking the time to share your experience and for your kind words, John! We truly appreciate your feedback. We're delighted to hear that your order arrived as promised and that our customer service team was able to provide responsive and helpful support throughout your experience. Delivering on our commitments and ensuring our customers feel supported are priorities we take seriously. Your review means a great deal to our team, as we understand how important trust and transparency are when shopping online. We remain committed to providing dependable service and resolving any concerns as quickly and fairly as possible to ensure every customer has a positive experience. Thank you again for choosing Onninest. We sincerely appreciate your support and look forward to serving you again in the future.

Response from OnninestJul 28, 2026

Thank you for taking the time to share your feedback, Sherry. We truly appreciate your kind words about our customer service, and we're sorry to hear the product did not meet your expectations. We understand your concerns and want to assure you that we've already responded to your request via email with assistance regarding your RMA inquiry. Our team is committed to working with you to reach a satisfactory resolution, and we look forward to resolving this for you as quickly as possible.

Response from OnninestJul 24, 2026

We sincerely apologize for the frustration and disappointment described in this review. We understand your concerns regarding the additional membership charge, the difficulty you experienced while attempting to cancel and return the order, the delays in receiving responses, and your concerns about the product received. We take these concerns seriously and would like the opportunity to review the specific order and communications associated with your experience so we can better understand what occurred and work toward an appropriate resolution. We have requested your order and contact information so our support team can locate your purchase and follow up directly. We are sorry that your experience did not meet your expectations, and we are committed to reviewing your concerns carefully and doing what we can to address the matter.

Response from OnninestJul 24, 2026

We sincerely apologize for the frustration and disappointment described in this review. We understand how upsetting it would be to request a cancellation multiple times and then learn that the order had already entered the shipping process. We take these concerns seriously and would like the opportunity to review the specific order history and communication associated with this experience so we can properly investigate what occurred and work toward an appropriate resolution. We have requested the order and contact information associated with this review so our team can locate the purchase and follow up directly. We apologize for the inconvenience and loss of confidence this experience has caused, and we are committed to reviewing the matter carefully.