OnninestReviews of onninest.com

Response from OnninestJul 30, 2026

We are sorry to hear about your frustration regarding the refund process, William. We understand how concerning it can be when a refund is not yet visible on your account, especially after requesting a cancellation. After reviewing the order, we can confirm that a full refund was issued on July 6. The refund was processed as two separate transactions: one for $152.97 and a second refund for $9.99. Depending on your financial institution, these credits may appear separately on your statement rather than as a single refund amount. If you are unable to locate these transactions, we recommend contacting your bank or card issuer and asking them to trace the refunds using the amounts listed above. Financial institutions can often locate pending or posted credits that may not be immediately apparent on online statements. Our support team remains available to assist if you continue to experience difficulty locating the refunds. We are committed to ensuring this matter is fully resolved and appreciate the opportunity to clarify the status of your refund.

Response from OnninestJul 30, 2026

Thank you for taking the time to share your experience, Henry. We truly appreciate your kind words and are delighted to hear that our support team was able to understand your concerns and provide a prompt resolution. Providing friendly, efficient, and effective customer service is something we strive for every day, so it is wonderful to know that your experience reflected that commitment. We understand how valuable it is when issues are handled quickly and professionally, and we're pleased we were able to meet your expectations. Your feedback means a great deal to our team and serves as encouragement to continue delivering the level of support our customers deserve. Thank you for giving us the opportunity to assist you, and please know that we are always here should you need any help in the future.

Response from OnninestJul 30, 2026

We are sorry to hear that the Glacier Breeze did not meet your expectations. We understand how disappointing it can be when a product does not perform as anticipated, and we appreciate you taking the time to share your feedback. Customer satisfaction is extremely important to us, and we would like the opportunity to learn more about your experience and determine how we can help. In order to review your purchase and explore the appropriate resolution options, we have requested your order number and contact information. Once we receive those details, our team will investigate your concerns promptly and work directly with you to address the issue. We are committed to supporting our customers and making every reasonable effort to reach a satisfactory resolution. We look forward to hearing from you and assisting further, Jeanne.

Response from OnninestJul 30, 2026

We are sorry to learn that your experience did not meet your expectations. We understand how disappointing it can be to encounter shipping delays and then feel that the product received was not as advertised. Providing reliable service and accurate product information is very important to us, and we take feedback like yours seriously. We would like the opportunity to review your order, better understand the concerns with the product, and work toward a fair resolution. To assist further, we have requested your order and contact information so our support team can locate your purchase and investigate the matter in detail. Once we receive those details, we will review the situation promptly and explore the available options to address your concerns. We value every customer and remain committed to resolving issues whenever they arise. We look forward to hearing from you and working toward a satisfactory outcome.

Response from OnninestJul 30, 2026

Hi Stephanie, we are sorry to hear about your experience and understand how frustrating it can be when you're unable to access tracking information and are still waiting for updates regarding your order. Our team has reviewed your case and has responded to your email with the latest status of your order, along with additional information intended to help clarify the situation. We are committed to providing timely support and working directly with our customers to address any concerns regarding shipping, tracking, or available resolution options. We take feedback like yours seriously and recognize the importance of clear communication throughout the ordering process. Please continue the conversation through the email we sent so we can ensure any remaining questions are addressed and that an appropriate resolution is reached. We appreciate the opportunity to assist and remain committed to resolving this matter as quickly as possible.

Response from OnninestJul 30, 2026

We are very sorry to learn about the delay and the frustration this situation has caused, John. We understand how disappointing it is to be waiting for an order for this length of time, especially when you have been seeking updates and feel that your concerns have not been adequately addressed. Our team would like the opportunity to investigate this matter and work toward a resolution as quickly as possible. We have requested your order details and contact information so that we can locate your purchase, review its status, and determine the best way to assist you. Providing timely support and keeping customers informed are important to us, and we regret that your experience has not reflected those standards. We remain committed to resolving this issue and encourage you to reply with the requested information so we can address your concerns directly and help bring this matter to a satisfactory conclusion.

Response from OnninestJul 30, 2026

We appreciate you taking the time to share your feedback, Stan. We are pleased to hear that the information provided was helpful. Our team is committed to offering clear and timely assistance so that customers have the information they need to make informed decisions and resolve any questions or concerns as quickly as possible. If there is anything further we can assist with, our support team remains available and ready to help. We value your business and appreciate the opportunity to serve you.

Response from OnninestJul 30, 2026

Hi John, we appreciate you taking the time to share your feedback. We are truly sorry to hear that the product did not meet your expectations and that your experience has left you feeling disappointed. We take concerns like yours very seriously, and it is never our intention for any customer to feel misled or dissatisfied with their purchase. We understand your frustration regarding the product's performance and appreciate the opportunity to review your concerns. Our team has reviewed your case and has already sent a proposed resolution to the email address associated with your order. We kindly ask that you review our message and let us know your thoughts so we can continue working toward a satisfactory outcome. Customer satisfaction remains our top priority, and we are committed to resolving concerns fairly and professionally. We value the opportunity to address this matter directly and hope to restore your confidence in our service.