OnninestReviews of onninest.com

Response from OnninestJul 23, 2026

We’re very sorry to hear about your experience and understand why the delays and back-and-forth communication regarding your return and refund have been frustrating. We sincerely apologize that your concerns have not been resolved as promptly as they should have been. We take your feedback seriously and want to ensure that your case is reviewed and addressed appropriately. As Trustpilot reviews are posted anonymously, we kindly ask that you reply to this review with your order number so we can locate your purchase and investigate the status of your request. Our goal is to ensure that your concerns are properly addressed and that we do everything we can to reach a satisfactory resolution. We look forward to receiving your order details so we can assist you further.

Response from OnninestJul 23, 2026

We’re very sorry to hear that the product you received did not meet your expectations and that you feel it differed from what was shown in the video. We understand how disappointing and frustrating this must have been, particularly when you expected the product to perform as demonstrated. We take your feedback seriously and sincerely apologize for the experience you’ve had. We have reached out to you directly by email with a proposition intended to help resolve your concerns and provide a satisfactory outcome. We hope you will review our email and give us the opportunity to address this matter directly. Our goal is to ensure that your concerns are properly addressed and that we do everything we can to reach a fair resolution.

Response from OnninestJul 22, 2026

We’re truly sorry to hear about your experience and understand why the delays, communication issues, and concerns regarding the product would have left you feeling frustrated and uncertain. This is not the level of service we aim to provide, and we take your concerns regarding our legitimacy and the fulfillment of your order seriously. We have reached out to you directly by email with a proposed resolution and hope you will take a moment to review it. Our goal is to address your concerns and work toward a satisfactory resolution. We sincerely apologize for the inconvenience and frustration this experience has caused.

Response from OnninestJul 22, 2026

Thank you for sharing your feedback, and please accept our sincere apologies for the frustration and concern this situation has caused. We completely understand how concerning it is to experience a delay and feel unable to reach us—especially when expecting a status update on your order. We take matters like this very seriously and want to ensure your situation is handled immediately, whether that means providing an updated fulfillment status or processing a full refund. Unfortunately, because Trustpilot reviews are posted anonymously without linked order details, we are currently unable to locate your account or contact information in our system to reach out to you directly. We want to make this right immediately. Please contact our direct support team at [email protected]. Thank you for your patience, and we look forward to assisting you promptly.

Response from OnninestJul 22, 2026

Thank you so much for taking the time to share your review! We completely understand that shopping with a new company online can come with hesitation, which is why we place such a high priority on fast, clear, and reliable communication. We are thrilled to hear that our team was able to address your questions quickly and earn your confidence. Knowing that you would shop with us again means the world to us. Thank you for your trust and your business, and please don't hesitate to reach out if you ever need anything in the future!

Response from OnninestJul 22, 2026

Thank you for bringing this to our attention, Terry. We are deeply sorry to hear that you experienced miscommunication during your interaction with our team. Clear, transparent, and helpful communication is something we hold to a very high standard, and we sincerely apologize for any confusion, frustration, or delay this caused you. We always want to make sure your questions are answered and any outstanding issues are fully resolved. Because Trustpilot reviews do not automatically share order details, we would love the opportunity to look into your account and make things right immediately. Could you please reach out to our support team directly with your order number or email address? You can also reply to our Trustpilot information request. As soon as we receive your details, a team member will personally prioritize your case to ensure you are fully taken care of. Thank you for your patience, and we look forward to resolving this for you.

Response from OnninestJul 22, 2026

Thank you so much for taking the time to share your positive experience, Cindy! We are thrilled to hear that our team was able to assist you and seamlessly resolve the backorder issue by getting the CoolCove Max set up for you at no additional cost. Ensuring our customers are taken care of—especially when unexpected inventory delays occur—is always our top priority. We truly appreciate your business and hope you thoroughly enjoy your new unit! If you ever need anything else, please don't hesitate to reach out to us.

Response from OnninestJul 22, 2026

Thank you for taking the time to post your feedback, AJ. We are sincerely sorry for the frustration and delay you experienced with your Cool Max wall-mounted unit order, as well as the delay in processing your refund. Experiencing stock discrepancies and receiving repeated status updates without seeing the ultimate result you expected is certainly not the standard of service we strive to provide. We completely understand why you requested a refund, and we want to ensure this is processed for you immediately. Because Trustpilot reviews are posted anonymously without attached order details, we are unable to look up your account or reach out to you directly from this platform. To get your refund finalized right away, please contact us using either of the following methods: • Call us directly: 1-888-814-2188 • Reply here on Trustpilot: Provide your order number via Trustpilot's information request form so our support team can identify your file. As soon as we receive your order details, our team will prioritize issuing your full refund and sending you confirmation. Thank you for your patience while we make this right.