OnninestReviews of onninest.com

Response from OnninestAug 4, 2026

We're sorry to hear that your experience did not meet your expectations. We understand your disappointment regarding the delivery timeframe and your concerns about the product's performance and design. Providing a positive customer experience is important to us, and we appreciate the opportunity to address your concerns. We have responded to your email with a proposed solution and are actively working with you to resolve this matter. Please take a moment to review our message and let us know your thoughts. We remain committed to assisting you and finding a resolution that addresses your concerns as quickly as possible.

Response from OnninestAug 4, 2026

We sincerely apologize for the disappointment and frustration caused by your experience. We understand your concerns regarding the product's performance and the shipping timeframe, and we appreciate you bringing these matters to our attention. Customer satisfaction is very important to us, and we take all feedback seriously. We are pleased to confirm that we have been in contact with you regarding your concerns and that this matter was resolved as of 8/3. Our team remains committed to addressing customer issues promptly and working toward fair and satisfactory resolutions. If you have any additional questions or concerns, please feel free to contact our support team and we will be happy to assist further.

Response from OnninestAug 4, 2026

Thank you for taking the time to share your experience, Kimberly. We are sorry to learn that you are dissatisfied with your purchase and the support experience you have had thus far. We understand your concerns regarding the product's performance, the delivery time, and your request for a return and refund. Customer satisfaction is extremely important to us, and we take all feedback seriously. After reviewing your case, we can confirm that our team has responded to your email with a proposed resolution in an effort to address your concerns. We have been actively communicating with you and remain committed to working toward a fair and reasonable outcome. Our intention is never to leave a customer's issue unresolved. We encourage you to review our latest correspondence and reply at your convenience so that we can continue discussing the available options and move this matter toward a satisfactory resolution. We appreciate your patience and the opportunity to assist. Our team remains available and willing to work with you until we reach an appropriate resolution.

Response from OnninestAug 3, 2026

We are sorry to hear that you have not yet received your original order, Rob. We understand how frustrating it can be to experience delays and not have clear updates regarding your shipment. We would like to look into this for you and help resolve the matter as quickly as possible. Please provide your order number and the email address used when placing the order so we can locate your purchase details, review the shipping status, and determine the best next steps. We value every customer’s experience and are committed to doing everything we can to assist and ensure your concerns are properly addressed. We look forward to hearing from you and helping resolve this issue.

Response from OnninestAug 3, 2026

Thank you for taking the time to share your experience with us, Suzanne! We are delighted to hear that our support team was able to quickly locate your order and provide the tracking information you needed. Delivering professional, courteous, and efficient customer service is a priority for us, and it's wonderful to know that our representative was able to assist you in a way that left a positive impression. We understand how important order visibility and timely assistance are, and we remain committed to providing clear communication and support throughout every step of the customer journey. We truly appreciate your kind words and your trust in our team. If you ever need assistance in the future, we will be more than happy to help.

Response from OnninestAug 3, 2026

Hello Jeana. We are sorry to hear that your experience did not meet your expectations. We understand how disappointing it must be to receive your order after a lengthy wait and find that the product is not performing as expected. We take concerns regarding product performance seriously and would like the opportunity to look into this matter further and assist you with a resolution. Please provide your order number and the email address used when placing your purchase so we can locate your order details and review the issue with your unit. Our team is committed to ensuring that every customer receives the support they need, and we would appreciate the chance to make this right. We look forward to hearing from you and assisting you as soon as possible.

Response from OnninestAug 3, 2026

We are very sorry to hear about your experience and understand how frustrating it must be to wait for your order longer than expected, especially when you have been trying to obtain assistance and cancel the purchase. We take feedback like yours seriously, and we sincerely apologize for any delays, communication difficulties, or inconvenience you may have encountered. Our goal is always to provide timely support and a smooth shopping experience, and we regret that this was not reflected in your case. We would like the opportunity to review your order, investigate the shipping timeline, and work toward a resolution that addresses your concerns. Please reply with your order number and the email address used for the purchase, or contact our support team directly so we can locate your order and assist you further. Customer satisfaction is important to us, and we are committed to working with you to find an appropriate solution. We look forward to hearing from you and resolving this matter as quickly as possible.

Response from OnninestJul 31, 2026

We appreciate you taking the time to share your experience, Sandy. We are sorry to hear that the product you received did not meet your expectations or match what you anticipated from the advertisement. At the same time, we are pleased that our support team was able to work with you and ultimately provide a resolution that addressed your concerns. While we may offer discounts or alternative options to customers who wish to keep their orders, we fully respect every customer's decision and remain committed to honoring our satisfaction policies when a product is not the right fit. Customer satisfaction is extremely important to us, and we continuously review feedback like yours to improve both our products and the accuracy of our marketing materials. We appreciate your patience throughout the process and are grateful that we had the opportunity to resolve the matter. Thank you for recognizing our efforts to stand behind our customers. Your feedback helps us continue improving the experience we provide.