OnninestReviews of onninest.com

Response from OnninestJul 31, 2026

Thank you for taking the time to share your experience. We sincerely apologize for the frustration caused by the delays, the confusion surrounding your cancellation request, and the subsequent delivery of the product. We understand how disappointing this situation was and appreciate your patience while our team reviewed your case. We are pleased that we were able to reach a resolution. As confirmed in our email correspondence sent on July 31, your concern was reviewed and resolved, and a full refund was subsequently processed. We are glad to see that the refund was successfully received on August 1, 2026. Our goal is always to work with customers in good faith and provide a fair resolution whenever concerns arise. We appreciate the opportunity to address this matter and are grateful that we were able to bring it to a satisfactory conclusion. Thank you again for your feedback, as it helps us improve both our communication and customer experience moving forward.

Response from OnninestJul 31, 2026

We appreciate you taking the time to share your feedback. We sincerely regret that the product you received did not align with your expectations or the information you had anticipated from the advertisement. We are glad to hear that our support team was able to respond promptly and maintain communication with you throughout the process. We understand that waiting for an order without a confirmed delivery timeframe can be frustrating, and we appreciate your patience while the shipment was being completed. We have sent a proposal to you via email regarding your concerns, including options available to help reach a satisfactory resolution. Our team is committed to reviewing your case and assisting you with the best possible outcome. Customer satisfaction is very important to us, and we take feedback like yours seriously as we continue working to improve our products, services, and customer experience. We appreciate the opportunity to address your concerns and hope to resolve this matter to your satisfaction.

Response from OnninestJul 31, 2026

We are sorry to hear about your experience and regret the frustration this situation has caused. We understand how disappointing it can be when an order does not arrive within the expected timeframe and when communication does not meet your expectations. Our team takes customer concerns seriously, and we have reviewed your account. Our records show that your email address has been removed from our marketing list, and you have been unsubscribed from future promotional emails. We understand that receiving messages you did not find relevant can be frustrating, and we have taken steps to address that concern. We are committed to resolving order-related issues and providing clear updates throughout the process. If your order has not been received or if there are any outstanding concerns, we would welcome the opportunity to review the matter further and work toward a satisfactory resolution. Customer satisfaction remains our priority, and we appreciate the opportunity to address concerns and improve the experience for every customer.

Response from OnninestJul 31, 2026

We are sorry to hear that your experience did not meet your expectations, Scott. We understand how frustrating delays can be, especially when you are waiting for an order and trying to make changes or request a cancellation. Our records show that we have been actively working to address your concerns, and as discussed during our recent phone conversation, we have already provided return instructions to help facilitate a resolution. Our team remains committed to ensuring that every customer receives the support they need and that concerns are handled fairly and promptly. We take feedback regarding shipping timelines, communication, and product expectations seriously, as these areas are important to the overall customer experience. If there are any additional questions regarding the return process or if further assistance is needed, we encourage you to contact our support team directly so we can continue working toward a satisfactory resolution. We appreciate the opportunity to address this matter and remain committed to resolving it as quickly as possible.

Response from OnninestJul 31, 2026

We appreciate you taking the time to share such detailed feedback about your experience. We understand how frustrating it can be to deal with a persistent mouse issue, especially when you have tried multiple solutions and are still working to keep your home protected. While we are sorry to hear that the pouches did not provide the results you were hoping for in your situation, we appreciate you giving the product a chance and sharing the steps you took, including sealing entry points and working with an exterminator. Every home and infestation situation can be different, and factors such as access points, the size of the affected area, and the level of activity can impact results. We’re glad we were able to assist you with a refund, and we appreciate your kind words regarding our support. We truly value customer feedback like yours, as it helps us continue improving both our products and service. We hope the additional measures you have taken continue to help keep your home mouse-free, and we wish you the very best moving forward.

Response from OnninestJul 31, 2026

We appreciate you taking the time to share your experience, Bruce. We understand that waiting to reach a representative can be frustrating, and we appreciate your patience during periods of high demand. Our team is committed to providing personalized support, and we're pleased to hear that one of our customer service representatives was able to assist you, explain the backorder situation, and provide clarity regarding your shipment. We strive to keep customers informed throughout the ordering process and ensure that tracking information is provided as soon as orders are dispatched. Feedback such as yours helps reassure future customers that our team is available to address concerns and provide real assistance when needed. If you have any additional questions regarding your order, our support team remains available and ready to help until your package arrives.

Response from OnninestJul 31, 2026

We are sorry to hear about your experience and understand your frustration regarding the delays in communication and your concerns about the CoolCove™ units. Providing timely support and ensuring our customers receive accurate information about their orders and products is important to us. We have reviewed your concerns and have already sent you an email outlining a proposed resolution and additional assistance. We encourage you to check your inbox, including your spam or junk folder, and reply at your convenience so we can continue working directly with you. Our goal is to make sure every customer receives the support they need and reaches a satisfactory resolution. If the product is not performing as expected, we would like the opportunity to review the situation further and discuss the options available to help address your concerns. We appreciate you bringing this matter to our attention and look forward to hearing from you so we can work toward a positive outcome.

Response from OnninestJul 30, 2026

We appreciate you taking the time to share your experience and are pleased that our customer support team was able to stay in communication with you throughout the delivery process. We understand that extended shipping times can be frustrating, and we are grateful for your patience while your order was in transit. Our goal is always to keep customers informed and to provide reasonable solutions when delays occur. We are glad we were able to assist by arranging a partial refund and adding an additional unit to your order. Now that your units have arrived, we hope they meet your expectations. If you have any questions about setup, operation, or getting the best performance from the product, our support team would be happy to assist. We value your feedback and appreciate the opportunity to serve you. Customer satisfaction remains our priority, and we are committed to providing support whenever it is needed.