Onitsuka TigerReviews of onitsukatiger.com

Hele slechte klantenservice, mijn hulpvraag werd totaal niet serieus genomen.

I placed an order with Onitsuka Tiger 5 days ago for two pairs of shoes in excess of £300. Upon contacting customer services, who were helpful, they informed me there was a problem with the payment and I should contact my provider (PayPal). Paypal have provided me with sufficient evidence that proves they have my money and the matter is not with them, it is with Onitsuka Tiger (Asics UK). I have an order confirmation from Onitsuka Tiger, an order number from Onitsuka Tiger, a transaction ID from PayPal linked to the Onitsuka Tiger order number and have provided the Onitsuka Tiger customer services team with proof of payment. Upon providing this, the customer service team did dispatch my goods and I should be receiving them tomorrow. But this is a hassle I didn't really need... If I could provide feedback, their CS team are super courteous and communicate well, but they did blame the payment provider without checking their own systems / process' first. It put a lot of hassle on me as the buyer, which suggests they aren't really 'customer service', they're more 'business protection acting as customer service'.

I just bought a pair of Onitsuka last week. I put them on and walked 100 meters and my ankles started to hurt. After one hour my ankles were bleeding. Do not recommend at all. I send an email but had no answer whatsoever. Even I had sent pictures with my ankles with blisters and blood.

It’s a pity. I love those shoes and I also love the quality but now the price has risen and the quality obviously went down. They advertise the bad quality with “recycled leather” but it doesn’t seem to be leather at all. The lashes at the back, obviously show an artificial texture. And the fit is not what it used to be. Disappointing. Might be my last pair out of 10.

Onitsuka Tiger have been AMAZING. UPS really messed up the delivery of Onitsuka's product, resulting in me being unable to receive my package. When I contacted UPS about this, they were absolutely dreadful and really unfriendly. I then rang Onitsuka who were brilliant: kind, efficient, considerate & resolved the issue immediately from their end. They went over and above the service you would expect from a retailed. So refreshing. Thank you!! You not only sorted my problem, you left me feeling good about the day :-)

No clue why the reviews are so low! What're you lot complaining about?! Couldn't be any happier with my new trainers and t shirt. Arrived on time and the quality is excellent. Super happy with my shopping experience here.

Disappointed with the Quality – Not What I Expected from Onitsuka Tiger I've always admired Onitsuka Tiger for its style and legacy, which is why I chose to invest in a pair. Unfortunately, my experience has been far from what I expected. Despite wearing the shoes minimally — no more than 20-25 times — the sole of one shoe has already started to tear. This kind of wear and tear, so soon after purchase, is a clear sign of poor quality and not something I expected from a premium brand. What’s even more disappointing is the customer service. I reached out hoping for a solution, expecting the brand to stand behind its product. But instead, I was met with a cold, policy-driven response that completely ignored the actual issue — the poor quality of the product. While I understand that policies exist for a reason, sometimes a brand needs to look beyond the fine print and genuinely listen to its customers. I explained that the shoes had hardly been used, and the wear was not from overuse but clearly a quality defect. Still, the support team refused to take responsibility or offer any solution, repeatedly citing the expired 90-day warranty. As someone who trusted Onitsuka Tiger for its reputation, this experience has been deeply disappointing. I expected better both in product quality and in how the brand treats its customers. Sadly, I can no longer recommend Onitsuka Tiger and will be hesitant to purchase again. Premium pricing should come with premium quality and service — and unfortunately, this fell short on both.

Outstanding service. Highly recommend.