Onitsuka TigerReviews of onitsukatiger.com

Here’s your final Trustpilot review: I had an incredibly frustrating experience with Onitsuka Tiger’s customer service. In December, I reached out about a defect in a pair of HMR Peak GTX shoes I purchased (Order OT-FI00001703). The left shoe had a stitching issue that made it painful to wear, while the right shoe was fine. I requested a replacement, explaining that I’ve worn Asics/Onitsuka Tiger shoes for years without issues. I even attached photos to illustrate the problem. No response for over a month. I searched for alternative contact methods—only to discover their support form was broken and their alternative customer service email didn’t exist (Gmail returned an error saying the inbox wasn’t found). Since Onitsuka Tiger is owned by Asics, I contacted Asics support. They responded the same day but told me they could not help because Onitsuka Tiger operates separately. With no other options, I raised a dispute with my bank and provided all the details. Only after three weeks into the dispute did Onitsuka Tiger finally reply, asking what had happened. I explained everything again, and to their credit, they seemed understanding. They sent me a return label, I shipped the defective product back, and I eventually received my refund. Later, when I tried to purchase a new pair of shoes from the Asics website, my order was blocked. Onitsuka Tiger and Asics are technically one company, and now it seemed like I was blacklisted for filing a dispute. I contacted Onitsuka Tiger about this, and their response was just as useless as before: “After reviewing your account, we’re unable to proceed with the transaction. Unfortunately, we’re unable to provide further details, but we recommend reaching out to your payment provider.” No explanation. No solution. Just a vague brush-off. So, to summarize: • They ignored my initial request for over a month. • Their contact options were broken or nonexistent. • I had to go through my bank dispute process just to get a response. • After finally getting a refund, they blocked me from purchasing in the future. This was, without a doubt, one of the worst customer service experiences I’ve ever had. I strongly warn against buying from Onitsuka Tiger unless you’re willing to risk being ignored, struggling to get help, and potentially being banned for simply expecting a quality product.

Recently purchased a pair of Mexico 66 trainers… in my experience I received prompt efficient service and delivery. Top quality product. Super pleased with my purchase. I’m generally a size 7 women (UK) and I ordered a size 7 unisex (UK) and they fit perfectly.

I ordered a pair of runners on a thursday and they arrived the following wednesday. Perfect condition, correct size, no issues whatsoever. Had read the negative reviews a few days after ordering and so emailed this company to enquire, they replied within a day and were very helpful.

I bought a pair of EDR78s. I've bought many Onitsuka Tiger shoes before so was really surprised that the soles had no grip. I wore them out on a cold day, with a very minor frost and was amazed how little grip they had just walking through my town. I genuinely slipped and fell, whilst everyone else was walking about no problem. I contacted Onitsuka Tiger who responded "these are general purpose sneakers, which are not designed for specialised traction. On smooth, wet or frosty surfaces the grip levels may naturally decrease". So essentially a £120 pair or sneakers that I can't wear unless it's warm or dry because the soles are so terrible. Insane!

So bad services. Lucky I give them 1 star should be minus star. Please never order online with them if you really want it just buy in store for stress free. I love Onitsuka Tiger and always have them in my drawer. But now stop using them as their service is so bad and cannot describe how bad they are. I ordered 2 trainers on different date in December 2024 for myself and my son for Christmas but never arrived. Waited and waited until 23rd December 2025 still not arrived. Called customer service and they said some where in depot. Honestly customer service are so bad and useless kept repeating the same sentences every time I called them. OK, Christmas was over and in January 2025 still nothing, trust me I called and emailed many times still useless. My last option is contacted my credit card and suddenly they refund me ASAP. WHY Onitsuka? this is not the way Japan service culture. The CEO of Onitsuka need to know: Japan's customer service culture is widely recognized for its exceptional level of politeness, attention to detail, and a strong emphasis go above and beyond to anticipate and proactively meet customer needs, often treating customers with utmost respect and care, even to the point of prioritizing their comfort above all else; essentially, "the customer is God" in Japanese business.

I purchased a pair of Mexico 66 trainers on December 30th 2024. I wish I had checked here first. It’s now February 2nd and I have still not received my order. I have complained to customer services to no avail. So disappointing. I assumed that the brand’s own website would be a reliable source. The advertised 3-5 days delivery time is a fiction.

J’ai acheté une paire de chaussures dans une boutique officielle onitsuka à Bali le 26/11/2024 , au bout de 2 mois les 2 chaussures se décollent. Ils me disent de retourner en boutique sur Bali alors que j’habite en France 😅 Si ce n’est pas se fiche des clients Produit et SAV à fuir

Having read the reviews on here I was extremely apprehensive about ordering a pair of trainers for my son but he said, carry on and order them. They arrived relatively quickly and are perfect for him. I paid through Klarna and had no trouble at all. Not sure if problems arise with returns.