Onitsuka TigerReviews of onitsukatiger.com

Order ID: OIN000077445 I had a terrible experience with Onitsuka and strongly caution others before making any purchases. I ordered a product and returned it, which passed the quality check by the delivery company. However, I never received any acknowledgment—neither an email nor a message—from Onitsuka confirming the return. After waiting for nearly three weeks with no communication, I called customer support. Shockingly, I was told that they had received a “dirty product” and that no refund would be issued—instead, the product would be returned to me. When I contested this claim, they assured me the matter would be investigated. It has now been over 20 days, and neither have I received the product back, nor have I been refunded. No further communication has come from their end. This feels like a clear case of fraudulent practice. Onitsuka seems to be running a racket, keeping the money of unsuspecting customers under the pretext of arbitrary return rejection. Completely unacceptable, unprofessional, and unethical. I will be reporting this incident to consumer forums and would advise others to think twice before trusting this brand.

Went to the Regent St store, and happily left again right after an unpleasant encounter with a very rude and dismissive store employee. Hard pass

Ordered 4 pairs of shoes online, 3 of them same size, all three different, one too big, one too small. One pain squeaks when walking. Return is $131! cost of one pair. Only their prepaid label DHL. Cannot even get pickup. Poor customer service, too. Never again

Atención al cliente nefasta. Tras varios correos intentando que me ofrezcan una solución a unas zapatillas defectuosas, diciéndome en dos ocasiones que han procedido a marcar como urgente el asunto con el departamento de calidad, a la tercera vez que reclamo una solución se limitan a contestarme que devuelva las zapatillas y ya está. Pésima comunicación con el consumidor, claramente no recomiendo esta marca.

I’ve been a fan of Onitsuka Tiger and had been travelling a lot between my 3 residing countries as I’m an artist so I travel between for work. Lately, I’ve recommended Tiger to my friends and family, sometimes they couldn’t find the size they want in the United States or Hong Kong when I’m flying to next so I’d purchase my shoes online when I’m in Sydney, then I’d bring it to them as sort of like a favour. Which means I’ve been buying shoes from their Sydney online store often but different styles and different sizes. It was fine with the first pair then they stopped sending me shoes even though they have stock online and have charged my card. They have sent me confirmation email so I told my friend or family that it’s all good, it’s been confirmed. I’ll bring them to you on my flight back. But no, they would take 4-5 days without updating the status of my order then decide to not send it. The worse part is that they wouldn’t tell me it’s been cancelled, they’d sneakily cancel my pending payment in my card. How I found out my order has been cancelled was not through their notice but through my having a habit of checking my card transactions daily. Imagine if I’m not a person of such, just a customer waiting for you to send my pair of shoes hoping to make it for my next flight in order to do my friends or family a favour. I’d be waiting for forever without notice! Later on, I tried to order online cause I saw they have stock. So I’d text a friend and tell them the pair they were looking for is in stock, I can help me purchase it before my next flight out. Guess what, I couldn’t make payment. They’ve blocked my card and my details because I have been purchasing too many pairs in shoes in too many different sizes within a very short time span! I’m happy to wait but please as an international brand, do not use such sneaky methods. If you are out of stock or lack the staff to assist shipping just send me an email in regards to delay or cancellation. Don’t cancel my order without notifying me, if you don’t want my business it’s fine or you’d prefer we switch to purchasing other brands that’s alright too, I can tell my family or friends to try and find their sizes elsewhere but don’t do it behind a customer’s back. The Japanese is well known for their customer service, so this is absolutely disappointing. Please be frank and just tell me if my order isn’t going to come or if you cancel my order, instead of having me wait then nervous if whether I will receive shoes before my flight as out of curtesy I should let my friend or family know it didn’t work out, your brand refuses business and please don’t be expecting new shoes that I’ve promised you I’ll bring for you on my next trip.

They didn’t send a shipping return and don’t have advertised that they don’t correct sizing on their shoes. It cost about half or 100% of what the shoes cost to send them back. Now I’m stuck with with a half a size or a size to big ..

Order geplaatst, en voldaan via iDeal. Geen orderbevestiging/ordernummer ontvangen, maar het bedrag werd wel afgeschreven. 2 dagen later telefonisch contract gezocht, en hier werd verteld dat de order goed was binnengekomen en diezelfde dag nog verzonden zou worden. Ik had gevraagd of ze mij de track en trace wilde sturen wanneer mijn order daadwerkelijk verzonden zou zijn. Echter ontvang ik de volgende dag een email waarin wordt vermeld dat mijn order geannuleerd is, en ik mijn geld teruggestort krijg. Het geld is inderdaad teruggestort maar de schoenen zijn gewoon voorradig op de website?! Zalando verkoopt hetzelfde model, en heb daar maar een poging gedaan met een nieuwe bestelling.

Everything takes forever. Firs5 of all the order took ages to arrive so in the meantime I had to go elsewhere. When the shoes finally arrived, I rejected the delivery and a month later I am still waiting for a refund despite being given timelines which have long passed. Avoid.