Onitsuka TigerReviews of onitsukatiger.com

Terrible service I ordered the wrong trainer and within five minutes I tried to go and cancel it. It wouldn’t let me so I spoke to an advisor and they said they can’t cancel it. I have to wait for it to come then arrange for it to be shipped back and then they would issue a refund. What the hell is going on? Absolutely ridiculous it was just the wrong colour. I was going to order a different colour but now won’t be ordering from them again.

Habe meine Schuhe im Juni 2026 für 160€ gekauft. Im September 2026 hat sich die Fersenlasche verabschiedet und das Gummi vorne am Schuh gelöst. Ich habe Fotos und Video für die Reklamation eingereicht. Diese wurde jetzt abgelehnt!! Ich bin verärgert! Schlechte Qualität und schlechter Kundenservice!

I'm glad I didn't read the reviews here on trustpilot before my purchase. I must say that I had an absolutely smooth shopping experience, the shoes are beautiful, correct size and my daughter was delighted. As for the quality, I will update my review if there will be problems. Today, my review can only be 5 stars. Customer care answered immediately when I asked about the shipping and the shoes arrived in less than a week.

Vor 3 Wochen ein Paar Tokuten retourniert und bis heute noch keine Erstattung! Das geht überhaupt nicht! Bin mittlerweile Stammkundin und habe auch ein anderes Paar fairerweise für die Retoure bestellt, weil auch einfach die Farbe besser passt. Es sollte bitte dringend reagiert werden! Ansonsten verliert Onutsika Tiger sein Gesicht und Ruf! Der Kundenservice muss präzise und schnell reagieren!

They keep cancelling orders after a week or more days. So you pay, and by the time they refund you it’s more than two weeks at least. Also no explanation on why the orders are cancelled. This was not the case up until 2-3 years ago. Pity. Customer service ok, nothing they can do.

Extremely disappointing experience with Onitsuka Tiger. I purchased a pair of shoes that was used only around 2–3 times per month, yet one of the shoes developed a serious problem. The other shoe remains in normal condition, and the soles show very little wear. I contacted customer service and spent almost two weeks providing the photos and information they repeatedly requested. After all that, I received a rejection based essentially on the fact that more than six months had passed since the purchase, claiming that the condition could be “normal wear and tear.” How can a shoe with barely worn soles, used only occasionally, develop this issue on just ONE shoe and simply be dismissed as normal wear? What does that say about the expected lifespan and quality of the product? What disappointed me even more was the customer service. I expected much more from a Japanese brand, particularly one associated with quality, attention to detail and excellent customer service. Instead, I felt that my case was dismissed without a proper consideration of the evidence I provided. This has been one of the worst customer service experiences I have had with a brand. I am extremely disappointed with Onitsuka Tiger and will be sharing my experience publicly and with other consumers.

Ai, had ik dit maar eerder gelezen. Bestelling ging goed, retournering van 1 van de 2 paar traag maar ook gelukt. Nu is er binnen twee maanden een defect aan een van de sneakers. Foto's gestuurd, vervolgens is een video nodig. Ook gestuurd, vervolgens na twee weken onderstaand verzoek van de klantenservice: Om je klacht verder in behandeling te kunnen nemen, vraagt onze interne afdeling om de volgende foto's en een video van de schoenen: Beide schoenen samen De volledige buitenkant van beide schoenen De volledige binnenkant van beide schoenen Foto van de voorkant Foto van de achterkant Foto van de bovenkant De zool van beide schoenen Close-upfoto's van het defect Foto van het maatlabel aan de binnenkant van de schoen Foto van het originele schoenendooslabel, indien beschikbaar Een duidelijke video waarop het defect goed zichtbaar is Zodra we deze foto's en video van je hebben ontvangen, kunnen we de klacht verder beoordelen en kijken wat we voor je kunnen doen. Oftewel, we vragen iets onmogelijk dan hoeven we er niets mee te doen. Ik heb melding gemaakt bij ACM consuwijzer en aan de webshop gevraagd of ze uit kunnen leggen waarom het eerder overhandigde bewijs niet voldoende was.

I bought my £170 Mexico 66s in March 2026, as a treat to myself. As I never usually spend that amount of money on shoes, I always ensure to care for them and have worn them very cautiously. Unfortunately in August 2026 I went to put my shoes on and the back tab is torn. I contacted customer service as I feel that this should not have occurred considering how new they are and how little I have worn them. Unfortunately, customer services seem to have no problem with the fact the shoes have broken so soon and have not offered any assistance, not even any advice on how to fix them! My partner has the same pair as me and has had no issues at all after having them for nearly 18 months, much more than my 6 months and has had no issues. I had such high hopes for the quality of the shoes especially considering the price but unfortunately I have been left disappointed by both the quality of the product as well as the quality of customer services.