Onitsuka TigerReviews of onitsukatiger.com

We have a previous order and the size is not suitable to create a return authority and I cannot interfere with it and there is no response or attempt to solve the problem from customer service Order number GE7680042028JP

Bought a pair of shoes. They didn't fit. Cost nearly $60 to return. Not cool. Be very very careful in your choices.

Wish I read the reviews here before ordering, the worst customer service experience I’ve ever had, period. It’s so hard to get a hold of someone. I’m trying to return my shoes and they’re making it extremely difficult to do so. I think they’re waiting for the return window to expire. Just terrible, terrible service. About the actual shoes: The sizing is so off, the shoes are uncomfortable, not well made.

I purchased some shoes worth $500 off Onitsuka Tiger online on the 13.12.2024 - they were to be sent express 1-3 business days and guaranteed for Christmas. I have followed up 20.12.2024 received a reply on the 23.12.2024 stating they would be shipped tomorrow, they werent. I followed up on the 24.12.2024 and received a reply on the 27.12.2024 stating they were missed and are now due to be sent on the 30.12.2024. I followed up yesterday the 30.12.2024 and they still havent been sent - I then put a dispute with Afterpay and advised Onitsuka Tiger (Asics customer service) and they have told me okay, we will wait and see what happens with that and wont help me any further. These are $500 shoes and for me they were a Christmas present which I then had to buy someone else as the person lives interstate and now cannot either get the shoes or get a refund. At this point I dont even believe they have them. If I could give them 0 stars I would.

My husband really like this brand. Most of time we bought at store. This is the first time I ordered online and this is terribale experence. I made my first order on 09th Dec 2024 for my husband's Xmas gift. And I received email cancel order in the morning 10th Dec 2024. Then I just thought the payment did not successfully. And I made other order in the afternoon 10th Dec 2024. But after that I got another email that said the 1st ordered was shipped. I have called to customer service for cancel the 2nd order. The guys told me ok, but nothing happened, my money still was taken. Nearly Xmas date, nothing was update from shipper (UPs), I have called and emailed to customer service and only received answer "KEEP TRACKING". Also in this time, the customer service sent me email about my parcel was deliveried at somewhere that is very far from my house. After I checked, I found this is not my orders. But the customer service did not know about this. Until now 30th Dec 2024, I sent email and asked them I want to refund. But they still asked me "KEEP TRACKING". I was angry and called to them. I asked for deadline, and the answer is "NO DEADLINE" instead of they said delivery will take 3-5 working days. I don't know why the bigs brand has very bad service and irresponsible to customers. If anyone want to buy this brand online, my recommend is " DON'T WASTE YOUR TIME AND MONEY"

I have been 4 weeks chasing the refund after I had to pay for returning sneakers back as the size was wrong. Call the line in their website and send me to the chat online. Then Chat with them twice, told me they will fix it soon and still waiting. Worst costumer service. Don't even try to guess the size of it is wrong it will be a pain the the whole return experience

Ordered three different sizes, tried to return the other two in a few days after receiving. The UPS label is invalid, staff at the drop off point aren’t able to scan it. Sent three emails to onitsuka, no reply. A complete disaster! Will have to claim via my credit card provider. Waste of time. Avoid by all means!

Everything is true what they say.. This company used to have great customer service.. Been wearing tigers for over 20years now.. But since there not the same company as asics anymore.. Ordered some tigers 7 days ago! Still not turned up as they UPS who don't reply to you as well.. The customer service is so bad with this company.. They don't reply at all.. I just don't think they care anymore as tigers are now the thing to be wearing as some celebrities have been seen wearing them..