One Kings LaneReviews of onekingslane.com

The customer service with this company is a truly horrible experience. We bought a $2,500 rug, unwrapped it and put in the living room. The color is different than depicted online, so we need to return. Called to return it and they explained a 15% restocking fee will be applied, up to $100. We are paying over $350 for receiving a rug and shipping it back. Let that sink in. We submitted an inquiry to get this waived due to the inaccuracy of the online photo and they ignored it, until we wasted more time to call again. When calling again, they said "my manager is not available today, due to a training, and they won't be avaialble until tomorrow afternoon." Do not buy from this store, you will regret it as the experience is truly awful.

I have used this company quite a few times over the years but they have really gone downhill. I purchased two throw pillows that were advertised as Taupe with Green but the pillows are actually very Green with very small Taupe accents. In design, this makes a very big difference. Anyway, I asked for a return and was sent a message that my purchase was not returnable, although nothing on the website stated this was a "final sale" or "not returnable". I reached out to their customer service and pushed back on this so they offered to let me return pillows but would charge "return fees". My original purchase was $202.51 including shipping and tax. They offered to refund me only $145.00 and I'd paid a whopping $27.95 for shipping for the two pillows 18"x18" pillows, which I thought was a outrageous but online, they looked like a perfect fit. Needless to say, I will never, ever use this company again. I suspect they are having financial problems, hence their usury and unreasonable customer policies, but isn't running a company in this way going to assure your ultimate demise? Too bad - they used to have such curated inventory and wonderful customer service. CONSUMER BEWARE!

I purchased a slip cover king bed Maura, that still is not right. The slip cover did not fit my bed. Customer service was helpful in sending me a video. However, it did not fully solve my problem. It's still bunched up in the corners and I will need to have a seamstress fix it. The headboard is very floppy/wiggly-no shenanigans in bed). It is impossible to make the bed without disturbing the dust ruffle, which is held on with Velco, instead of the way most dust ruffles fit. It is a disappointment.

Christian T was so efficient and followed up with my request. Very impressive.

Found out that the item I ordered wouldn’t end up fitting in the space I purchased it for. The tech was professional and went above and beyond to get the item canceled even though several days went by and said could only cancel within 24hrs. It was canceled and refund issued. Highly satisfied

Ordered an item on sale. After 3 months it never arrived and they could not give me a delivery date. I tried to cancel and obtain a refund. This caused them to shut down, and when I would call they would not escalate me to a supervisor. Forced to dispute with credit card. What a joke. Here is the order number so that if there is any confusion on the part of OKL they can easily reference it: 946859. You should know that while they quit responding to me when I requested to cancel the order and obtain a refund, they almost immediately responded to this review.

I had been planning to purchase the Molly sofa during One Kings Lane’s recent promotion and was genuinely excited to move forward. Unfortunately, the experience did not reflect the level of service I expected from a brand in this category. While attempting to check out during the active sale, I encountered a technical issue and never received an order confirmation. I immediately reached out via chat that evening and was reassured not to worry, as the promotion was still ongoing. The following day, I discovered that no order had processed—and by then, the promotion had ended. When I contacted customer service, I was told they would not honor the sale price under any circumstances. What was most disappointing was not just the outcome, but the tone of the interaction. Despite clearly explaining that I had attempted to purchase within the promotional window, the response felt dismissive and, at times, as though my account of events was being questioned. As a customer acting in good faith, that was both surprising and discouraging. This was not a missed sale—it was a failed transaction paired with reliance on guidance provided by their own team. A more thoughtful resolution, or even a gesture of accommodation, would have gone a long way. I was fully prepared to complete the purchase, but this experience ultimately changed that decision.

I have received excellent service from One Kings Lane. In particular, it has been a pleasure to work with Ana Leon when I had questions or concerns. Ana is very professional, very quick to respond and extremely helpful.