One Kings Lane Reviews | Read Customer Reviews of onekingslane.com

One Kings LaneReviews of onekingslane.com

2.7389 reviews
Furniture Stores
8450 Broadway, Merrillville, Indiana

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One Kings Lane

About One Kings Lane

Your home should be your haven, the place where you can be you. That’s why at One Kings Lane we offer products, expertise, and inspiration to help you live your style.On our site, you’ll find designer, vintage, and exclusive home furnishings in every style—including your own. Our expert designers provide personalized design assistance, while our blog and social channels are filled with home tours, designer tips, and more inspiration. And design professionals who join our To the Trade program not only receive discounts but also benefit from a team dedicated to helping source products, match specs, and more. Because at One Kings Lane, we’re as passionate about helping you create a home you love as you are passionate about that home.

One Kings Lane (onekingslane.com) has 389 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.

Also known as: onekingslane.com
Website: onekingslane.com
Category: Furniture Stores
Location: Merrillville, Indiana
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 87% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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One Kings Lane reviews

389 approved reviews, newest moderated first

Laurie C.
Jul 16, 2026
Ordered a large wall mirror
Ordered a large wall mirror. Paid. Delivery was estimated to be about 7-10days from order date. On day 10 I call to check on it. Here's the response: "Oh sorry that order was canceled as it was out of stock". I didn't receive any email, phone call, text....no communication whatsoever. How was I to know the order was canceled????? Terrible communication. I'd still be waiting if I hadn't called to check on it. Oh...and if I went to the website it said "Order being processed." Very disappointed in the experience.
Response from One Kings LaneJul 16, 2026
Hi Laurie, Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating it must have been to learn your order had been canceled only after you reached out for an update. We sincerely apologize for the lack of communication and for the confusion caused by the order status displayed on our website. This is not the experience we strive to provide, and we appreciate you taking the time to bring it to our attention. Your feedback regarding our communication and order updates is valuable and will be shared with the appropriate teams for review. One Kings Lane.
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AP
Jul 16, 2026
Very helpful and easy to work with
Very helpful and easy to work with
Response from One Kings LaneJul 16, 2026
Hi AP, Thank you so much for your kind feedback! We’re delighted to hear that you found our team helpful and easy to work with. We truly appreciate your support and look forward to assisting you again in the future. Thank you for choosing One Kings Lane!
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HRC
Jul 15, 2026
Responsive on a return and didnt offer…
Responsive on a return and didnt offer alot of alternatives to a refund Was some delay at first but once Bianca E got involved things moved efficiently and courteously
Response from One Kings LaneJul 16, 2026
Hi HRC, Thank you for taking the time to share your feedback. We’re sorry to hear there was an initial delay in resolving your return, but we’re pleased that Bianca E. was able to step in and provide courteous, efficient service. We appreciate your comments regarding the resolution process and will be sure to share your kind words with Bianca. Thank you for choosing One Kings Lane.
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Vanessa H.
Jul 15, 2026
Beware of very bad, very expensive return policy!!
I was charged a nearly 30% restocking fee on my order (boxes unopened) of $277. Shocking, disappointing and will not be shopping here again. Beware of very bad, very expensive return policy!!
Response from One Kings LaneJul 15, 2026
Hi Vanessa, Thank you for sharing your feedback. We’re sorry to hear you were disappointed with your return experience. We understand how frustrating unexpected return costs can be, even when the items remain unopened. Our return policy, including applicable restocking fees and shipping charges, is outlined on our website and at checkout. We understand this was not the outcome you were hoping for, and we appreciate you taking the time to share your experience with us. One Kings Lane
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Georgianna N.
Jul 15, 2026
Exceptional Customer service …
Liliana went above and beyond in customer service to have my furniture delivered to the correct address.. and make sure all was in good condition. An exceptional experience. Thank you Liliana!!
Response from One Kings LaneJul 15, 2026
Hi Georgianna, Thank you so much for your wonderful feedback! We’re delighted to hear that Liliana went above and beyond to ensure your furniture was delivered to the correct address and arrived in good condition. Providing exceptional service is what we strive for, and we’re thrilled that Liliana was able to make your experience such a positive one. We’ll be sure to share your kind words with her, they’ll mean a great deal. Thank you for choosing One Kings Lane!
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D.Flowers
Jul 15, 2026
Very Pleased Customer
The One Kings Lane associate I dealt with was Bianca E. She did an excellent job dealing with my concerns and I was very satisfied with the result. Based on her professionalism, I would not hesitate to shop with One Kings Lane in the future.
Response from One Kings LaneJul 15, 2026
Hi D.Flowers, Thank you so much for your wonderful feedback! We’re delighted to hear that Bianca E. addressed your concerns with professionalism and provided a resolution that left you satisfied. Your kind words mean a great deal to us, and we’ll be sure to share them with Bianca. We're especially grateful to know that her service has given you the confidence to shop with One Kings Lane again in the future. Thank you for choosing One Kings Lane!
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joan B.
Jul 14, 2026
I had a great customer service call…
I had a great customer service call with Bianca E. Bianca promptly sent me the instructions for assembly of my bed and I was able to get the bed together quickly. Thank you So much!
Response from One Kings LaneJul 15, 2026
Hi Joan, Thank you so much for your kind feedback! We’re delighted to hear that Bianca E. was able to assist you promptly by providing the assembly instructions and that you were able to put your bed together quickly. We’ll be sure to share your compliments with Bianca, she’ll be thrilled to know she made a positive difference. Thank you for choosing One Kings Lane!
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Clark G.
Jul 13, 2026
Improvements needed for order status updating
Proactive communication regarding a backordered order/product was challenging. I needed to reach out for updates. Freddy R did a good job of follow-up and communication once the product was shipped from the third party supplier.
Response from One Kings LaneJul 14, 2026
Hi Clark, Thank you for taking the time to share your feedback. We’re sorry to hear that the communication during the backorder process did not meet your expectations, and we understand how important timely updates are. We’re pleased to hear that Freddy R. provided helpful follow-up and kept you informed once your order was on its way. We’ll be sure to share your kind words with him and appreciate your feedback as we continue working to improve our communication throughout the entire order process. Thank you for choosing One Kings Lane!
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