One Kings LaneReviews of onekingslane.com

Response from One Kings LaneJul 29, 2026

Hi Debra, Thank you so much for your kind feedback! We're delighted to hear that Liliana was responsive and helpful throughout your experience. We're sorry to hear about the delivery issues with FedEx, but we're glad Liliana was able to help ensure your packages reached you. We'll be sure to share your kind words with her, they'll mean a great deal. Thank you for choosing One Kings Lane!

Response from One Kings LaneJul 27, 2026

Hi Victoria, Thank you for your wonderful feedback! We're delighted to hear that you found our team easy to reach, communication was clear, and that we were able to provide a positive resolution. Your confidence means a great deal to us, and we truly appreciate your support. We look forward to serving you again in the future! One Kings Lane

Response from One Kings LaneJul 27, 2026

Hi Emily, Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. Unfortunately, we're unable to locate your order based on the information provided in your review. We'd appreciate the opportunity to look into this further. Please contact us directly with your order number or email address associated with your purchase so we can review your concerns. One Kings Lane

Response from One Kings LaneJul 23, 2026

Hi Trish, Thank you for sharing your feedback. We're sorry to hear you were disappointed with your experience. We offer limited-time promotions that are only available while active on our website. While we're unable to honor promotions after they expire, we understand how frustrating this situation can be and apologize for any confusion it caused. We appreciate your feedback and will use it to help improve our customers' shopping experience. One Kings Lane

Response from One Kings LaneJul 23, 2026

Hi Din, Thank you so much for your kind words! We're delighted to hear that Fredy R. was able to quickly resolve your concern and provide the level of service you deserved. We'll be sure to share your recognition with him, he'll truly appreciate it. We hope you love your new dining chairs when they arrive, and we sincerely thank you for choosing One Kings Lane!

Response from One Kings LaneJul 21, 2026

Hi Jennifer, Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to cancel your order immediately after placing it, only to learn it could not be stopped. Our fulfillment process is designed to begin quickly so orders can be shipped as soon as possible. Once an order has entered processing, we're unfortunately unable to cancel it, and any return is subject to our standard return policy, including applicable shipping charges. We understand this was disappointing, and we appreciate you sharing your perspective. Your feedback will be shared with the appropriate teams as we continue working to improve our customer experience. One Kings Lane

Response from One Kings LaneJul 20, 2026

Hi Michelle, Thank you for sharing your feedback. We’re very sorry to hear that your furniture arrived in a damaged box with visible damage to the item. We understand how disappointing this is, especially after experiencing delays with your order. This is not the experience we want for our customers. Our team is committed to reviewing your case and working toward an appropriate resolution as quickly as possible. We appreciate your patience and the opportunity to make this right.

Response from One Kings LaneJul 17, 2026

Hi Laura, Thank you so much for your thoughtful feedback! We’re delighted to hear that Bianca E. kept you informed throughout the delay and provided helpful follow-up until your order arrived. We’re even happier to know that the product was worth the wait and met your expectations. We’ll be sure to share your kind words with Bianca, she’ll truly appreciate the recognition. Thank you for choosing One Kings Lane!