One Kings LaneReviews of onekingslane.com

Roxana Delgado was my customer service representative who went above and beyond. I would order from OKL again based on just the customer service.

I purchased a print of a painting. Paid $335 US and it is reproduced so poorly and looks so cheap the day I received I contacted One Kings Lane to return the framed print. They do not accept returns nor do they refund for purchases of inferior quality. This is apparently a fly-by-night internet site so DO NOT purchase anything from One Kings Lane, it is not a legitimate online retailer! UPDATE after receiving Vendors May 4 comment: Based on One Kings Lane’s comment it sounded like they were going to help resolve this, however during the follow up they flatly said “no refunds, no exchanges”. So their friendly sounding message was completely bogus. Horrible policy and customer service.

DO NOT ORDER FROM ONE KING'S LANE. We ordered a dresser from One King's Lane and got the white glove delivery service. We got ZERO communication from them about when the dresser was supposed to be delivered. Then all of a sudden I got a call that the delivery guys were at my house trying to deliver it. I wasn’t home at the time and asked if they could wait 20 minutes for me to rush home and accept it. They said no and they would have to reschedule. The reschedule process was a huge pain. The customer service person had one time slot in mind when he called me. I said that wouldn’t work and he had no alternatives prepared. He had to call me back later and when he did give me a new time slot, I felt like I had to rearrange my schedule to make this work so that I could avoid more delays in scheduling. The guys came during the scheduled time to deliver the dresser, and they set it up in the bedroom. However, in the process, they scratched our hardwood floors. We had JUST finished having them redone. I’m so upset that a "white glove delivery service" like this would make such a terrible mistake. I got in contact with the delivery service's main customer service and they said there is nothing they can do. The delivery guys are individual “agents” so they are in charge of fixing any problems that happen during delivery. I don’t appreciate that the delivery company can’t even express regret about all of the inconvenience and damage that they caused. And I highly doubt an “individual agent” is going to be able to make this right. I’m so disappointed. Meanwhile, the dresser STINKS. It smells terrible. I opened all of the drawers and will try to air it out. It also was pictured with gold knobs on it that looked really nice with the white wood of the dresser - but the piece actually arrived with black knobs. I know I can switch them out, but it is just one more disappointment. I will try to get in contact with One King's Lane, and I will update my review if they can provide any sort of relief. Currently, I will NEVER be ordering furniture from One King's Lane again, and I wouldn't recommend it to anyone else.

Bianca was quickly able to confirm the fabric used on the sofa from the manufacturer. So helpful! I bought the sofa as soon as she confirmed it matched the sample I had on hand.

The customer service gal was terrific!

I called to inquire as to the weight of a recently bought mirror, as I was cautioned by my building supervisor that hanging anything too heavy might not stay safely on the 100 yr old walls of my co-op. I was fortunate enough to speak with One King's Lane Customer Service Representative, AMIN M. Amin was so helpful from looking up my order and giving me all the accurate information needed...the weight, the return policy, and any other questions that I had.I gave the highest star for the review because Amin was patient, personable, and offered great customer service! I love the mirror...it looks perfect over my dresser.

Unfortunately, my coffee table was delivered damaged so I had to retire the delivery. I went on their website to u sweat and what steps I needed to take. Thankfully, I took pictures because that’s basically all I needed to do. Ed was my customer service agent and went above and beyond for my claim. Quick responses and resolution within 2 days.

I ordered a product a month ago. Easy to order. Product came in early. Delivery was great. Unfortunately it came in damaged. Paid for in advance. They took the product away but I cannot get hold of anyone to help. I had to just send an on line picture and the hope of being called back. I looked on line for an actual support with a real person but cannot find anyone. So now One Kings Lane is holding on to my money and have no clue what will happen.