OneAZ Credit Union Reviews | Read Customer Reviews of oneazcu.com

OneAZ Credit Union Reviews | Read Customer Reviews of oneazcu.com

OneAZ Credit Union reviews

544 approved reviews, newest moderated first

Ed M.
Sep 28, 2023
Had a problem with on line banking
Had a problem with on line banking. Called customers service and spoke to Melissa Graeve. Explained to her my problem and within minutes she figured out why I was having an issue with getting registered. With a short time on hold she had the problem resolved. Very friendly and super helpful
Response from OneAZ Credit UnionSep 29, 2023
Thank you for sharing your experience with OneAZ, Ed! We are thrilled to hear that Melissa and our Virtual team provided you with helpful and quick resolution. We value your relationship and look forward to serving you again.
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Eduardo C.
Sep 20, 2023
Quick Loan
Ella Pritchett you are awesome. She was very helpful and got my wife and I the loan we need. Everything over the phone. We really enjoy doing business with OneAz Credit Union.
Response from OneAZ Credit UnionSep 21, 2023
Thank you for leaving a positive review for OneAZ, Eduardo! We are thrilled to hear that Ella and our Virtual team provided you with helpful service. We value your membership and look forward to serving you again.
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Brian D.
Sep 19, 2023
Car loan
This is the 2nd time i did a car loan with them, and absolulty recomend you go with them too. They have great rates, are easy to work with, and have the best extended warranties. The extended warranties tend to be around 1500 vs car dealerships which charge you 5000. If you can ask for Ella Pritchett she is super nice and answered all my questions
Response from OneAZ Credit UnionSep 20, 2023
Thank you for sharing your experience with OneAZ, Brian! We are thrilled to hear that Ella and our Virtual team provided you with helpful service. We value your membership and look forward to serving you again.
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Cindy A.
Sep 15, 2023
Mobile App Banking made easy
I have been banking with OneAZ Credit Union for years. I’ve had nothing but good experiences with this bank. My most recent experience was when I needed to sign-up for Zelle on my mobile app. Paul Mejia eased my concerns about banking and using Zelle on the mobile app and he helped me set up Zelle on my phone. He navigated me through different screens and explained all the options and what they meant. I truly appreciate him and the services he is able to provide for folks who are not so electronically savvy. I highly recommend Paul Mejia to anyone needing help with online/mobile banking. He is very patient and kind!
Response from OneAZ Credit UnionSep 18, 2023
Thank you for leaving a positive review for OneAZ, Cindy! We are thrilled to hear that Paul was helpful in addressing all your concerns. We value your membership and look forward to serving you again.
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Christine B.
Sep 13, 2023
Responsive and helpful phone support
OneAZ is always responsive on the phone and when I’m able to get in during banking hours. Today’s banking is so complicated with phone apps and computer transfers so it’s imperative that we have a human being to talk with who can help sort out issues that may arise. Joanne Stambaugh was very thorough polite and helpful.
Response from OneAZ Credit UnionSep 14, 2023
Thank you for leaving a positive review for OneAZ, Christine! We are thrilled to hear that Joanne was helpful in addressing all your concerns. We value your membership and look forward to serving you again.
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C K.
Sep 9, 2023
Choose a different bank it’s like they…
Choose a different bank it’s like they are looking for ways to charge you fees or mess up your account! Read other reviews they are terrible and aren’t available at all on weekends!
Response from OneAZ Credit UnionSep 11, 2023
Thank you for sharing your experience with us. OneAZ is known for providing knowledgeable, professional, and helpful service. It's disappointing to hear you did not receive the best service from our team. OneAZ values your membership and we are committed to being a reliable and enjoyable banking partner. Our leadership team can review your recent interactions and training can be provided as needed, but we are unable to identify you through this channel. Please connect with our Member Care Center at 844.663.2928 Monday through Friday from 8:00 AM to 6:00 PM. Our team is known for providing knowledgeable and helpful service. We can address this challenge and provide you with resolution.
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Gloria B.
Sep 7, 2023
All issues addressed.
Explanation of why a bank payment did not go through. Explanation of inability to download statement after 08-2022. Explanation of difference in member vs. checking account number. Clarification of current telephone number to use. Resetting personal ID.
Response from OneAZ Credit UnionSep 11, 2023
Thank you for leaving a positive review for OneAZ, Gloria! We are thrilled to hear that our team was helpful in addressing all your concerns. We value your membership and look forward to serving you again.
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Client
Sep 1, 2023
My chat assistant was nice
My chat assistant was nice, helpful, and timely. My issue was resolved.
Response from OneAZ Credit UnionSep 5, 2023
Thank you for sharing your experience with OneAZ! We are thrilled to hear that you had a great experience with our Virtual team. We value your membership and look forward to serving you again.
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