Janelle P.
HORRIBLE EXPERIENCES
OneAZ Credit Union is very poorly run. I had to obtain a loan there due to the property I purchased. The lender who helped me no longer works there, and, my loan seems to be incorrect. Two, a branch manager had to correct the way a savings account was incorrectly established, In doing so, he removed the funds from the account and didn't return them. Third, in trying to reach customer service one afternoon I had to call in four times, wait forever, asked for a callback and waited another 45 minutes. HORRIBLE SERVICE. Save yourself a headache and go elsewhere!
Response from OneAZ Credit UnionJul 13, 2026
Thank you for sharing your experience with OneAZ, Janelle! We sincerely apologize for the difficulties you faced with your loan and account. Your feedback is invaluable, and we are committed to improving our service. We appreciate your membership and hope to have the opportunity to serve you better in the future.