OncourseOncourse Home Solutions offers affordable home protection programs that help protect against unexpected repair costs for service line emergencies. We currently manage over 2 million service contracts including water line, sewer line, in-home plumbing, and interior electric line across the country for homeowners, utilities and municipal customers. Oncourse strives to provide hassle-free repairs, exceptional customer service, professional local contractors, and peace of mind.
Oncourse (oncourse.com) has 506 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Rosalind
Plan cost and has poor paying allowance for home issues.
Response from OncourseApr 30, 2026
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. A member of our Help Desk team will be reaching out to you directly to learn more and work toward a resolution. Your feedback is important to us, and we’re committed to using it to improve.
Paully
Oncourse Home Solutions only use professional trades people, not handyman, that get the issue resolved the first time.
Response from OncourseApr 29, 2026
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Rob S.
When I first called the guy on the phone was rude. I called back the next day, and got a person who was super nice, and got things set up for me. The next day I had a follow up call from a manager apologizing for the rude experience I had. I was given a month of service for free. Great job on making sure the customer comes first, not many companies do that anymore.
Response from OncourseApr 29, 2026
Thanks for leaving the review. We appreciate the feedback and will review the call with the first agent, and make sure to share your positive feedback with the second agent and the manager. We are delighted to hear that you received a wonderful follow up experience.
Mary Ann M.
The whole process went well from purchase to installation of both my furnace and air conditioner.
Response from OncourseApr 27, 2026
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
LW
Nicor home service plan is not worth the expense or the difficulty in coordinating service.
Response from OncourseApr 24, 2026
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. We would like to work with you to bring this matter to resolution. We are unable to locate your account or claim and need some additional information from you so that we can assist in getting this resolved. Will you please email us at [email protected] and a member of our Help Desk team will reach out directly to learn more and work toward a resolution. Your feedback is important to us, and we’re committed to using it to improve.
Bobette
The service was great and the technician identified out problem.
Response from OncourseApr 24, 2026
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Janet N.
Customer service is professional and prompt. They contacted the contractor immediately. Contractor is reliable, capable and kind.
Response from OncourseApr 23, 2026
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Kathy S.
When calling they customer service set up quickly and within a day service calls to come out & fix with no problem. Had your service for over 5 yrs or so
Response from OncourseApr 22, 2026
Thank you for being with us over the years – we truly appreciate it. Knowing our service continues to earn your trust is the best compliment we could receive. With over 1.9 million homeowners protected and over three decades of experience, we’re committed to being there whenever you need us. We look forward to continuing to support your home.
