OncourseReviews of oncourse.com

Technician, in my opinion, if my furnace had a cracked heat exchanger, should have red flagged it and immediately shut off all power to it! They left it on and that's a serious health and fire hazard, a danger to my damily and my hime! The heat exchanger could have caused a fire and coukd possibly emit carbon monoxide poison into my home. Thank goodness ny wife is very knowledgeable and had the third repair guy who quoted us a new install also and him shut it down anf he red flagged it. Our experience with On course is less than good, i feel its a ware if our miney, we've had them yere 3 different times and all 3 times they never could repair anything! I xan understand the furnace the other 2 coukd gave but their technicians said they were unrepairable. But our service people said thry could gave been repaired! But suggested, in their opinion, it was better to replace it due to their age. Will not be buying any more warranties frim Consumers again, waste of our money.

Cancelled them becuase they were too expensive. they tried to keep me by offering half of what i was paying. if you could afford to accpet that money then it should have been offered in the first place. the cancellation person told me not to pay the current bill due on 7-10 that it was the next billing cycle and we still had 7 days in the current cycle. they billed me anyway and tried to tell me that the 7-10 bill was for june1 - june 30. tried to tell me that the bill due on 7-10 was paying for the past month of june. no one bills you for a previous month, you have to pay up front for the current month.

The repair person arrives as scheduled; however, she only uses one parts replacement vendor, and when they do not have the part, instead of researching the internet, she claims the appliance can not be repaired. I then have to purchase a new appliance to replace the one for which she could not find a part.

I could not get an appointment for four days for my dryer. Dryer was working but overheating. The tech notified me AFTER the appointment time that he had to reschedule. When he did show up the following day (an hour late) he was very nice but did not fix my dryer because he said the part was discontinued. It was still working when he left, but stopped working the next day. I called my old Appliance Repair man, and he was able to find the part online. I am not happy with Oncourse.

Been a customer for over 10 years, had a few issues but were taken care of. I have maintenance for my furnace where once a year a technician would come to check it for issues, the last 2 years they could not find anyone in my area to do this, I was told to find someone myself. I have continued to pay the monthly payment on this even though no service for the 2 years were provided, I asked for a credit for these payments and all I am told are lies after lies and trying to sell me other protection plans.

Still leaking

Plan cost and has poor paying allowance for home issues.

Called to initiate a claim, Customer Service Representative (CSR) took info, explained process including a Pivotal approved vendor would contact me to set up assessment and eventual service as may be needed and that coverage dependent, customers typically may be subject to billable balance from vendor. Vendor contact, appointments and service went very well. Vendor great to deal with. Did receive a billable balance, which paid leaving $1K as what Pivotal would be covering. Later learned from Vendor that Pivotal had provided wrong information leaving me with the additional $1K balance. Called Customer Service to discuss and was told that did not have coverage yet CSR could not direct me to where in Policy this was stated. Said pages looked different from what I would have in hand . . . ??? Asked, regardless of pagination, in what Section number was it stated. CSR could not say. CSR understood my concern and opened investigation, saying that it was an internal process with no mechanism to inform customer about result and why they advise customers to call after 7 days. Again . . . ??? Please know that Pivotal CSRs were courteous and helpful to the extent, apparently, that Pivotal allows. But result ridiculous. Vendor acted upon information given to them by Pivotal where pertinent part of Policy language was provided to Vendor. Accordingly, believing there was $1,000 coverage, Vendor dropped bill reflecting such. Now I am stuck with surprise bill, CSR cannot share where in my Policy it says no coverage for my instance, and a private, in-house investigation is to occur where I will not be informed of result, nor any case/reference number assigned should I call after 7 days. IMO, Pivotal should take responsibility for their employee/manager who misquoted to Vendor 'all set, there is replacement coverage,' for this customer. Pivotal's communication/Policy reading error should not become my financial problem. Claim# 3904546