OncourseReviews of oncourse.com

I recenly noticed a charge on my Nicor bill from this company. I called Nicor & was informed like an insurance policy. I called Pivotal & was informed since 2010 I have been bill $14.90/month for this service. When I inquired more, I was told it was a phone Verbal agreement.... I do not recall signing on for this. Plus I did not notice it on my bill becaue of my poor vision. My partner saw it & he asked me what it was. I called Nicor who directed me to call Pivotal. I did & was told this charge has been occurring on my bill since 2010. I asked for copy of the contract & copy of my "signed" agreement. I was informed this could NOT be provided. I lodged a complaint with the FTC & Pivotal called me. I was still informed they can not send a signed agreement & would ONLY be willing to refundf me a BIT above $240.00. BUT if I agred this complaint would be closed. So NO I did not accept the offer. In fact I went on line & added more information to my FTC complaint. It seems they were trying to buy me off & would NOT accept a verbal to cancel this agreement so the monthly charges would persist. In my opinion Unfair Billing practices; & thievery because how can a company charge a person for a service IF the person NEVER "signed" on to receive the service???? AND this charge has been occurring since 2010!!!!! Again I did NOT realize this charge was occurring because of my poor vision. My boyfriend pointed it out to me. PLUS how can a company say they can START a service by a verbal over phone BUT then say can't be cancelled via phone message???? IF they can accept it they can also cancel it! So from my experience & in MY opinion. I would NOT deal with this company for their poor & inappropriate billing practices. Plus fact they will NOT provide me with contractual agreement & can NOT produce a signed contract by me agreeing to this service...... I do believe this is unfair & possibly unlawful!!!!! 11-16-22 Company finally cancelled the policy BUT nothibng said about a refund. Nor have they produced the contract for this service. The only thing they did was cancel the policy. NOTHING else!!! No copy sent of contract w/ my signature; no refund of any monies; not even a email in this regard except to say cancelled.

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