OMTechReviews of omtech.com

Ho ordinato e pagato alla consegna 149 euro, per una Pistola Laser 5000 watt. Il giorno 10/08/2026 mi è stato consegnato il pacco dal corriere BRT, pagando i relativi 149 euro in contanti. Quando ho aperto il pacco, non c'era l'oggetto da me ordinato, ma bensì un oggetto di poco valore, una pistola in plastica, per spruzzare acqua, così pare. PS. Oggi 11/08/2026 Tramite BRT, ho rispedito il pacco non conforme all'ordine, al Mittente. Ora spero mi inviino il rimborso di 149 euro, oppure mi spediscano l'oggetto che ho ordinato!! Buona giornata. Pietro mura

OMTech, never again! I am very dissatisfied. The order for the DTF printer was handled very slowly, and the delivery date was postponed from March to August. I therefore canceled my order because I was experiencing significant loss of business due to missed orders. Initially, I was offered a voucher, but this was followed by excuses and blame being shifted to Kickstarter. Later, my emails were no longer answered, and the money is still missing! This is not really a serious business. If you’re having problems and they don’t want to give you your money back, contact your credit card provider and request a chargeback. That should help you move things forward. It worked for me.

Scammers, scammed a lot of folks out of their Aurora DTF printer on kickstarter. Didn’t deliver on this printer and just took their money.

Brauchen eine Woche um zu merken, das ein Artikel nicht vorrätig ist und dieser 10 Wochen Lieferzeit hat. Werde dort nichts mehr bestellen und habe bei Paypal einen Fall eröffnet. Schlechter Support und telefonisch braucht man leider auch nichts zu erwarten…

Kundenservice/ Support? komplette Fehlanzeige. Mein Omtech Polar wurde zwar schnell gliefert, allerding lockerte sich der USB- Anschluss und brach zum schluss ganz ab. Ersatz wurde mir per Mail zugesichert (ich warte seit 2-3Monaten) Gerät steht jetzt und kann nicht benutzt werden und das nach nur maximal 3h Laufzeit. Jeglicher Versuch den Support zu erreichen geht ins leere. Gerät hat noch Garantie, aber sowas ist absolut unentschuldbar. Antwort innerhalb 24h? ja als Bot, den man nicht gebrauchen kann. Wir werden nun unseren Anwalt die Sachen regeln lassen. Marketing ist alles anscheinend aber Support kennt man nicht.

Highly would not recommend. Costumer service is non existent. Bought a 60w just a year ago and the power supply/control panel quit. Can’t get any reply back or help with the situation at all

I had an electrical problem with a K40+. The hi-voltage power supply failed. Considering I am in the UK and the time difference with the customer service & tech dept, the service was amazing! As long as you call (on a provided UK number) at California time, they answer promptly. The replacement parts required arrived within a few days as they have many parts held ready here in UK. Great service and very helpful.

If I could rate with zero stars I would. I ordered a polar light 55 W. No updates on website for weeks. I called for them, only for them to tell me it was back ordered and wouldn’t be in for another month. I spoke to someone who found a much larger machine the was “ready to ship”. I canceled the first machine and ordered the AF2028 90w. After a week of no update on the website and multiple phone calls and chats, someone was finally able to tell me that this unit was also back ordered (I ordered because it said ready to ship) and offered to cancel or have someone find another comparable unit “ready to ship”. Obviously their website and system is useless because they didn’t know that the 2nd unit I ordered was back ordered. And their website STILL lists it as ready to ship. I told them I was going to cancel my order again because I felt like getting this figured out wasn’t a priority, and said if they came back with a decent offer to show that my order meant something to them I would consider keeping it. $100 gift card was their answer. You can’t rely on them to send you an email or call you back when they say they will.