omnipod.comReviews of omnipod.com

The sales reps say whatever lies they have to so you buy their product. They'll lie about features, specs, use, etc. Omnipod SUCKS, but as long as they got their commission, they don't care about user experience or how much they had to mislead you.

I have contacted OmniPod customer service numerous times over the years on behalf of my child's system, and I have been welcomed, understood, and taken care of each time. I never wrote reviews because I took each time as my win and moved on, not recognizing the representative time, patience, and care. Not this time!!! I want to thank my OmniPod representative for a job well done. The customer support team member listened, understood, and was able to get our supplies out and delivered in less then 23 hours. My child had 3 pods left and our insurance was serving our chain. I called, explained, and their compassionate team sent us 3 additional pods to last until our DME company delivered his 90 day supplies, which we got 5 days after I had called. Thank you! Thank you! Thank you!

I was on omnipod and I HATED it. I almost died on it from low sugars. Plus its bigger than one thinks, bumping into door ways or getting in a car its easily banged. They dont replace them and your insurance doesn't cover ones that came off. Furthermore I gained a lot of weight and arm fat. I HATED it!

Peccato non poter mettere zero stelle! La mia esperienza con Omnipod 5 è stata un disastro dall’inizio alla fine. Più di un pod era difettoso, senza che ci fosse alcun avviso o segnale: una situazione assurda e pericolosa, soprattutto considerando che si tratta di un dispositivo medico. Ho provato a contattare l’assistenza clienti italiana due volte, ma non ho mai trovato nessuno disponibile. La prima volta sono rimasta in attesa 10 minuti, poi ho chiamato il pronto soccorso, la seconda addirittura 20 e ho dovuto chiudere per sfinimento. Parlano di supporto 24/7, ma è solo una presa in giro. Quando finalmente sono riuscita a parlare con un operatore, invece di darmi un aiuto concreto, non sapeva fornire risposte chiare e mi ha solo detto di compilare dei moduli di reclamo. Nonostante i problemi, non mi sono stati inviati pod sostitutivi, nemmeno dopo la segnalazione del mio medico. Sulla carta sembra un sistema rivoluzionario, ma nella realtà si è dimostrato inaffidabile e mal gestito. Tra dispositivi difettosi, assistenza inesistente e totale mancanza di professionalità, la mia valutazione non può che essere estremamente negativa. Vergognoso per un prodotto che dovrebbe garantire sicurezza e continuità.

I cannot confirm all the bad experiences people are facing dealing with the Insulet/Omnipod customer service. I do have a couple of issues from time to time with some of the pods but Im very happy with the service and the folks on the phone. Maybe Im just lucky and always catch the right people but getting a replacement for a nonfunctional pod is no issue at all. Whether I contact via phone or simply on their webpage. Even when I need the next delivery a little earlier this works perfectly fine. Called them yesterday and received my next delivery and replacement pods less than 24h later. So great service and not much more I can expect! Thanks Insulet / Omnipod for supporting with your service!

The customer service is terrible. They have no empathy and they just repeat "I know this is frustrating" over and over again. It's frustrating because your product is faulty and wasted 125 units of my insulin and you're doing nothing about it!! The only thing they do is replace pods and treat you like you're not an actual person

This company stay away. it is owned by Insulet. My wife was on the omnipod just one year and the company that ships the pods is called Bayshore in Markham Ontario. Anyway stay on injections I watched her health start to decline and I stepped in and had her stop the insulin pump and go back on injections 3-4 a day depending. Now this company is lying she never received 5 orders she received three and the 4th was return to sender unwanted. So then they add suddenly a 5th order. I have his email. rder Date Shipment Status Payment Received on Date Order 1 8/8/2024 Delivered – cannot provide tracking number as order is over one year old 11/6/2024 Order 2 11/6/2024 Delivered 2/4/2025 Order 3 2/4/2025 Delivered 5/5/2025 Order 4 4/9/2025 – original shipment date was scheduled for May 5th, but was shipped ahead of schedule based on your email request Delivered – you picked this package up as per your email 7/31/2025 – this is the payment that you are currently disputing, it was paid in July and applied to the balance from the April 9th order. Order 5 7/31/2025 – This was returned to sender, and we have not charged for this order Was not shipped No payment required. Thank you, Reimbursement & Customer Experience Team Lead. My wife now has stress of them adding $870 to her credit card bill on a package she never had. So then he changed the number to 5 orders. I contacted the BBB. Each company and they are totally ignoring. Even though my wife has proof see above and there is more as well. You will be mad you didn't walk away. My wife diabetic for 58 years she was doing great until the pump. Her Doctor had retired so the new Doctor is different. Your only in his office 5 minutes. He and Diabetes Wellness recommended the pump the Doctor that retired told her dont do it they have to many flaws. He said you have to be careful and dont be a guinie pig. So this Bayshore has probably done this before I have seen a few reviews. Again I have the proof I even have them with friends because I have no trust in them. They see the proof and still $870 on her card.

Utterly useless customer service. Endless calls from them to discuss nothing.