omnipod.comReviews of omnipod.com

Have been on omnipod for 3 month now found it very frustrating first 6 week blood sugars have now settled down and for me find it great also reduced my hblac within range something I have never been able to do on injections after 15 years customer services are good as well all in all very happy

It coustomer service bad the worst coustomer service ( omni pod connection with dexcom 7 really bad plus it stick not well on skin and come out again again My daughter admitted hospital because insulin not going in the body and pod failure we already wasted 2 boxes plus need to give hospital bill I contacted the Omni pod team they putting me on hold again again and listen my story not helping) so worst team of Omni pod and Omni pod should change pod style and sticky glue part like dexcom G7

Grundsätzlich bin ich mit dem Omnipod-System zufrieden, allerdings gibt es mehrere schwerwiegende Einschränkungen, die meinen Alltag als Diabetiker unnötig belasten und mich zu dieser negativen Bewertung zwingen. Das fest vorgegebene 3-Tage-Wechsellimit ist aus medizinischer Sicht nicht nachvollziehbar. Mehrere behandelnde Ärzte haben mir bestätigt, dass Insulin im Pod problemlos 3 bis 5 Tage stabil bleibt. Dennoch wird man nach exakt drei Tagen zum Wechsel gezwungen – selbst dann, wenn sich noch eine erhebliche Menge Insulin im Pod befindet. Das ist ineffizient, teuer und aus meiner Sicht reine Software-Restriktion ohne medizinischen Mehrwert. Ein weiteres großes Problem ist das Alarm- und Benachrichtigungssystem. Bei Unterzuckerungen gibt es keine Möglichkeit, dem Gerät mitzuteilen, dass bereits Kohlenhydrate aufgenommen wurden. Stattdessen ertönt in kurzen Abständen (alle paar Minuten) ein penetranter Alarm, bis sich der Blutzucker wieder stabilisiert hat. Das kann – trotz korrekter Behandlung – durchaus länger dauern. Die permanenten Signaltöne sind extrem störend, insbesondere im privaten Umfeld und nachts. Besonders kritisch wird es, wenn der Pod als „zu lange getragen“ erkannt wird: In diesem Fall gibt das Gerät einen durchgehenden, sehr lauten Warnton von sich. Befindet man sich gerade bei der Arbeit oder in der Öffentlichkeit, ist das äußerst unangenehm. Hat man den Empfänger (Controller) nicht dabei, gibt es keine Möglichkeit, den Alarm abzuschalten – außer den Pod physisch zu zerstören. Das ist schlicht nicht akzeptabel. Zusammengefasst: Die Hardware und das Grundkonzept sind gut, aber die Software-Logik, Alarmsteuerung und fehlenden Nutzeroptionen führen zu unnötigem Stress und Einschränkungen im Alltag. Hier besteht dringend Verbesserungsbedarf. Aus diesen Gründen vergebe ich leider nur 2 Sterne.

I think the omnipod 5 is very overrated and needs a lot of work on making it better for diabetics to use as I have been on it for over a year and I've had nothing but trouble with it. I have hypos all the time especially during the night, the pods are always leaking or the adhesive part keeps peeling off, my blood is always sky high or very low even though I put the correct dosage in and the sensor for the libre 2 plus is always either searching for sensor or temporary unavailable. I think omnipod 5 needs a massive update and review on the whole, this is ment to be making diabetics life's easier to get on with but I feel like it's doing anything but, I am very paranoid with the omnipod 5 as I am always looking at the remote every few minutes as I'm always worried about my sugar dropping or going too high.

I love the Omnipod itself— it really has changed my life. When it’s good? It’s amazing, truly. But when issues arise… it’s so hard to access any help from the Omnipod themselves. It’s shocking how much they do not care about you or your wellbeing. I’ve had issues with my pump connecting with my Libre 2+ plus but recently I had it CONSISTENTLY back to back where I didn’t have any connection for over 15 hours and no matter how many times I changed the pump and sensor, nothing would work. It got to the point I’d used all my Libre sensors and had to pay for an emergency one via an online pharmacy. My bloods were so high the entire time and it took days for me to recover and Omnipod were absolutely useless. I reported the issue, stating in my initial inquiry, that before they ask “yes my pump and sensor are next to each other they always are”. I wear them both directly on the back of my arm side by side (whenever I try to put my pump on my thigh to give my arm a break, neither the pump nor the sensor like it, they’re just too far away). But the message I received back from the omnipod team was to: “Turn it on and off again” sorry turn WHAT off? You actually cannot turn the pump device off that’s the entire point, to safeguard. (And trust me I tried once when my pump was blaring in the middle of my best friend’s mum’s funeral, much to my mortification). “Make sure the pump and sensor are next to each other” as if I didn’t already explain that they are and always have been. So clearly they didn’t read my initial query or just didn’t care. And my FAVOURITE ONE: “avoid issues like swimming…” I work 9-5 at a desk job… do you really think I’ve been swimming for the past 8+ hours when I reported the communication issue? Believe it or not, I’m not a full-time diabetic mermaid. I was also told not to lie down on it— again, as if I’ve spent my working day asleep. And even if I had been lying down for that many hours… am I supposed to hang upside down from the ceiling like a bat to ensure that I don’t lie down on my pump and sensor? Take my arms off, put them to one side and reattach them in the morning? Employing idiots who don’t have any medical background to give you medical advice should actually be illegal. It’s laughable but also, if I don’t laugh, I’d cry with frustration. Now, this incident from a few weeks back is catching up to me because I won’t have enough pumps left before more are dispatched and I inquired about being sent replacements or having the batch dispatch moved forward but I’ve been told they can’t move the dispatch date and when I’ve tried to request replacements, you’d think I was being questioned by MI6. The amount of info being asked is insane and I don’t have half of it! I just emailed back telling Omnipod they shouldn’t bother having a customer care team if they’re not actually going to help anyone. I felt really vindicated coming to Trust Pilot to see such a low overall rating and everyone with similar issues as me. Not that I’m happy we’re all being mugged off… but nice to know I’m not alone in my frustration. And the crux of this is… we’re not complaining about a retailer being rude to us or not dispensing our refunds fast enough. This is a life threatening medical condition that is being treated like a general customer care desk you’d find on the high street. If we don’t get the medical care we need… we die :) I gave bad feedback on a survey I was sent when I reported the pump and sensor communication issue, and the amount of calls I got from Omnipod was crazy 🤣 they cared more about talking to me after giving them bad feedback than they did when I wasn’t able to give myself INSULIN, that I need to stay ALIVE. I’m just at my wits end with Omnipod really. I love my pump but the organisation and the way they treat customers needs a whole new makeover, Nick Knowles DIY SOS style because it’s not fair we have to beg for our medical needs to be attended to. I shouldn’t have to beg to have my pumps be delivered early because I have none left. It’s shameful.

Seit März 2025 habe ich eine Jahresversorgung. Jedes Quartal diskutiere ich mit dieser Firma erneut über meine Versorgung. Am einen Tag heißt es, dass es gar kein Rezept gäbe, am nächsten Tag heißt es, dass es ein Quartalsrezept gewesen sei, am dritten Tag heißt es, dass das Rezept abgelehnt worden sei. Eine Lösung, Unterstützung oder Service erbittet man vergebens und gibt frustriert auf und geht zurück zu den altgedienten Spritzen. Leichter Leben mit Omnipod so der Werbeslogan. Wenn man stundenlang telefonisch in Warteschleifen hängt, vergebens versucht seine Versorgung zu bekommen, ist das weit weg von einem leichten Leben.

Had a pod with a loud non stop alarm. Called 3 times to get a half way person that could speak English. 2 1/2 hour fiasco. Finishing up my last pods and done with them.

I was told omnipod gathers information with each change, it does not, i took a bolus pre meal, my sugar has risen snd risen and is currently 18mmols, no sign of the omnipod correcting it is still just givng the same as usual when i checked the history. Maybe is shoukd not give any bolus to see what the pod does but i dont trust it and dont want a sugar over 20. Thinking of going back to injecting