omnipod.comReviews of omnipod.com

Leider habe ich auch die Erfahrung gemacht, dass die MitarbeiterInnen kaum wissen, worum es geht. Kompetenz hört sich anders an.

Thema: die Omnipod 5 App für IPhone steht aktuell immer noch nicht zur Verfügung 😞 ich hatte die EU im Mithilfe geboten erhielt zwar viele Infos. Wollte halt nur wissen, welche Organisation ist für die Zulassung dieser App zuständig! Ich hatte Omnipod Deutschland gebeten dies auch an Omnipod USA weiter zu leiten. Reaktion Deutschland: Man habe aktuell keine Infos mit dem Verweis häufiger die Hompage zu besuchen. Absolute Frechheit!!!!

Customer service does not help

Called omnipod today with some questions I have concerning my device and when I started. Noticed a new AI voice, British, spoke very slowly, and took longer than usual to get to where I needed to be. Could not get through to who I wanted to speak to or Department I wanted to speak to. Had to leave a message and wait. Took a few minutes out of my day to see if I could find some information on the date I started. That's all I wanted. Didn't bother leaving a message because now I'm thinking of ending my relationship with this company. They made a promise to me years ago that they never kept. What else is new! Just disappointed, again.

Kundenservice beinhaltet das Wort Service und da fängt das Problem an. Kunde ist man dort das ist korrekt, alles andere ist indiskutabel. Inkompetenz, nicht zeitgemäß, sehr langsam, Telefonhotline furchtbar. Leider alternativlos, nur deswegen existiert dieses Unternehmen, weil chronisch kranke Menschen darauf angewiesen sind.

You need a phone for this dumb thing to work they never connect and don't work as intended. If you need a new one because they fall off ir stop working you have to give them your first born instead of just sending a replacement. Save yourself and get one of the other pumps on the market.

I have been using omnipod for a little over 2 1/2 years . It has always been terrible . They don’t want to improve the algorithm they don’t want to improve the corrections or try to stop a high or a low . Especially the high though even with a prebolus . It still goes high . I have reached out to the corporate line to complain to the folks who can actually make a change . I reached out when I first started using the device . The 800 number people said to go to a different device . Once reaching out to corporate and to the ceo’s direct line and answering machine as well as his assistant repeatedly and very frustrated they did not want to try to fix the problem or hear me out . The complaints included not having an iPhone app , the algorithm not managing BG’s as well as they had marketed . It set me over the top . Seeing as it’s a device that manages homeostasis I was even more upset . The ceo (Jim hollingshead) instead of returning my call or trying to make an attempt to . He gave me some underling who couldn’t fix it in general . Which fired me up more . So I continued to call every single day to try to get him to man up and just talk to the customer . Nothing . With that he decided to put a court case on me to silence me . Which I thought was even more frustrating when my whole intent was to improve the product and avoid the constant highs and lows . If I don’t eat my bg’s are perfect. I dose and sometimes it’s perfect but when it’s not it just goes out of control . So I was trying to let them know their algorithm wasn’t working and it was a poor design . And they should redo it . They didn’t like hearing that . And said to choose a different product . I said put a cease and desist . They didn’t . Since then i have learned that there is a company called trio I believe that jailbreaks the omnipod software and loads their own software onto the pods . If that isn’t a slap in the face to omnipod and a call to action to improve their product idk what is . In addition to that the omnipod 5 with Dexcom g7 works terribly like other people have said it has to be right next to each other or no data . How can on device have a 3 day timeline and the other have 10-15 day timeline and they expect them to stay together ? It is constant issue and a company that doesn’t want to hear about your problems with their product , they would rather you just leave their company or replace the pod . I had also recommended to the ceos answering machine to work with Dexcom more so when g7 came out it would better integrate I could forsee these issues coming since omnipod works at a snails pace . Also maybe working with Dexcom they would be able to improve their high notifications . On the Dexcom when you start going low it will pop up across the top with red lettering saying 55 in 20 minutes so you have an expectation of the urgency . I had said to both Dexcom and omnipod ceos at the time they needed that for highs . I figured that would improve the lack of high prevention . They did not do that or want to do that according to the omnipod testimony in the court herring . And that is wild that they have no intent on improving the product they would just rather design a new one . Which doesn’t help us in the current situation . I would say this is the worst pump company and has the worst polices and procedures for their customers livelyhood . I do not know what would be a call to action . Jim hollingshead is now gone. There is a Johnson and Johnson lifetime employee as the ceo now her name is Ashley mcevoy or something there now . She has not made a public statement about the company polices or procedures. Or show any intent on improving it . Where is a leader when we need one ? I don’t get it ! It is so frustrating! Especially when multiple people have died because of omnipods mistakes or pod faults .

I just switched to omnipod, consistently beeps all the freaking time, doesn't correct my blood sugar then switches modes, I hate this damn thing and trying to get a representative to teach me how to use it took 3 months that should have been a sign but they claim this is a life changing solution......yeah for the worst....I'm about to go back to my lantis