omnipod.comReviews of omnipod.com

I had 8-10 consecutive failed omnipods and the company refuses to replace them. Their product failed. And when I called to ask for replacements because my insurance won’t cover it they told me ‘no’ because I hadn’t saved the failed products. It is marketed as disposable so I threw them away when they didn’t work. Now I’m facing 1-2 months without pods and when I asked what I was supposed to do about it because my insurance won’t give me more for weeks they told me it wasn’t their problem and that I should have saved my medical waste. I have been using them for years. They clearly just had a bad batch of pods and instead of owning up to it they told me to go away. I’m already researching alternative products because this company clearly doesn’t care about diabetic health like they claim. They only care about marketing a bad product and won’t do anything to fix their mistakes. I also have pediatric age siblings who have had pod failures and they won’t replace those either. So they are leaving children to get sick off of their mistakes. Not just the adults. Horrible business practices and disgusting greedy view of humanity.

Although the product is functioning ok (using dash) now, the customer service is far below what you may expect. Requested a holiday- back up system 7 days prior to leaving but was refused one for protocol reasons. Should have asked 7 work days in advance. Even suggesting to pick it up is denied. Now: going on holiday without and have to accept serious risk due to protocol…feeling worried since the product itself did fail in the past.

In the beginning the Omnipod system works pretty good but as I have continued using it is a constant issue. I am T1 for over 20 years. I have used several types of pump systems. I do tend to be insulin resistant but I have a lot of trouble with cannula leakage or not going in deep enough. As far as keeping you level at a acceptable range not so good. To say I replaced a pod and within 20 minutes BGon sensor read 289. Checked with meter it tested at 389. This 20% difference that Omnipod says is acceptable is not acceptable for me. Looking into going back to Medtronic

Whilst omnipod itself is an excellent life changing tool...the customer service is not. I have called 3 times to request additional pumps for my T1 son and been given 3 different answers. They read from a script can barley speak English, have zero compassion and do not realise that death is the answer to their denial and lack of disregard. I cant stand phoning them up. They should be ashamed of themselves.