OluKaiReviews of olukai.com

Been ordering their great products for years however their website, “Virtual” assistant, and customer service is the worst I have ever experienced! Trying to connect with a human being who hopefully have a higher IQ than their AI, which must stand for “absolutely idiotic” is impossible which equates to me not ordering product and them Lodi g money! Does it get any stupider than this from a business stand point!

Hi I have just ordered and got my goods super fast from omukai europe - thx 😊👍

I was so excited to get my shoes but it went all down hill from there. They are not sized properly. I always wear a 9 1/2 and the shoes were more like an 8. To further the frustration, I emailed the company, got no reply. I called and got a nice guy on the customer service line but he couldn't give any guidance about what size to reorder, and returning is not simple as I work on a remote island off the coast of Maine. Frustrated! UPDATE to Ulukai: I have already emailed you with specifics. Please see your inbox from Tuesday at 3:28 and another email to you Wednesday at 12:34. Today is Friday and I am still awaiting a response from you. Thank you. 2nd update: My personal details are in the emails. My experience with ulukai are in the above review. I don’t understand why you are failing to respond with a solution/refund/apology.

Online Olukai have a very good reputation but Trustpilot the rating is poor, so I was hesitant. However, these (Mens Ohana) are exactly what was looking for. Extremely comfy without being worn in, so I imagine they'll get even better. A few bad reviews for wear so we'll see how we get on.

y family and I have purchased many shoes from Olukai and have been very pleased with the products. We found them to be of decent quality but not cheap. We will not be ordering anymore shoes in the future because of their return policies and customer service. after many emails, phone calls etc. we were never able to speak to a real live person to explain our situation and resolve the problem. Customer service is everything in this modern age and Olukai does not have any customer service.

I ordered a pair of Ladies, size 8 $80 flip-flops, when the package arrived today, I received a pair of men's size 13 sneakers. There is no way to call this company. Their phone just rings and rings and then says you need to contact them via email or by using the chatbot. They sent me a return label but refused to send my original order to me until they got the wrong order back. After complaining again and saying this is horrible customer service. They just said sorry. We're working on it. Ridiculous!

Fantastic customer service! Great quality product!

Great sandals and even better customer service! I had my mail stolen and Olukai replaced my order - it wasn't their fault and they didn't have to but the did anyway. Truly great service.