OluKaiReviews of olukai.com

Bij deze website olukaishoesnederland niet bestellen. Dit is een scam, je krijgt niks.

Very disappointing customer service I’m extremely disappointed with my experience. I placed an order (#UK10844) for a pair of shoes, but when my parcel arrived, the box and packing label were correct while the actual contents were completely wrong — I received slippers instead of the shoes I ordered. I have contacted customer service several times to try to get this resolved, but I have still received no response whatsoever. Being completely ignored after receiving the wrong item is incredibly frustrating and, in my opinion, very poor customer service. I would strongly recommend improving your customer service and communication, as customers should not have to repeatedly chase a company to resolve an obvious fulfilment error. Very disappointing experience so far.lets see if anything improves?

Total liars on shipping time. They state 3-5 business days. I'm at two weeks and counting.

Want to return a pair of shoes in the wrong size to swap for a size up. I have gone through the slow and complicated return procedure. In the end it showed a message saying the return label will be send in 24 hrs. That in itself is strange, most companies send that email immediate. By now 72 hrs have passed, I have received 2 mails with advertisements but no returnlabel. Tried to contact by email @info, no answer. Tried to call but ended up with a bot in another complicated menu. Came on trust pilot to see that there are many others in the same situation. Purchase order #UK17527 Olukai please sort this out asap

I am updating my original review because OluKai Europe ultimately resolved both issues and processed the refunds. The process took longer than expected, and for a while I felt I was not getting clear help or a firm timeline. Communication was often slow, which made the situation stressful. However, once the cases were properly reviewed, the team followed up, worked with the warehouse, and completed the refunds. I appreciate that the issues were eventually taken seriously and resolved. I am satisfied with the final outcome. My main suggestion would be to improve communication, provide clearer case updates, and make it easier for customers to reach a real person when a return becomes complicated.

Paid almost $200 for a pair of shoes, dont wear them much as I live in CO and they’re pretty seasonal. Love the look, fit and comfort but the quality is questionable. Had to glue the outsole on both shoes as they started coming off. Bought them at a resort in AZ. They neglected to mention the warranty and I didn’t look it up… too irritated. Over a year now, though the issue started after a few months.

Non existent AI based customer support and a substandard, over priced product. I have purchased two previous pairs of Olukai flip flops and was satisfied with what was a high quality product at an expensive price point. The latest pair I ordered were really poorly finished to the extent I would have thought they were a dodgy fake had I not purchased them from the Olukai UK website. Absolutely appalling quality for a £100 item with the added insult of £5 shipping. I have emailed them 3 times now to initiate a full refund and all you get is AI based promises that repeat back the points you’ve just made in your email and no further action. Interesting that the Olukai UK website no longer allows customer feedback/ reviews. I won’t be buying any of their overpriced products in future.

I should have read the reviews first. This company is absolute crap. They let you order and then leave you hanging if something isn’t correct.