OluKaiReviews of olukai.com

I read an online review about Olukai; about how comfortable they were to wear, so I bought a pair of Manele - Poi to be my summer golf shoes. I wore them for the first time yesterday and not only did they not disappoint, they exceeded my expectations. Super comfortable, with a great wide fit, they are supportive, but with the feeling of lightweight trainers. I'm impressed!!!

Stay away!! Customer Service is horrible!!! Website payment not easy to navigate with a gift card. Stay away..they will not help you I was not sure how to reply back. So I’m updating my original post. It’d be great to be able to call you, but no one has been answering the phone there for hours. It goes directly to voicemail and it is during your posted operational hours.

Kristine in customer service is AMAZING. I have had the worst customer service literally everywhere else so I didn’t have high expectations, but I reached out through email to Olukai because my boyfriend bought a pair of their shoes at Billabong two months ago and they started to form a hole already where his big toe is. I figured I would email them because thats a really short time for a hole to already form in new shoes. They responded quickly and said they have a warranty for their shoes which is great. So she took all of the info about the shoes and said they could replace them with the same shoe or a pair of equal cost. I opted for a different pair to avoid having the same issue. I accidentally chose a shoe that was $10 more and she said that she would still send them as a courtesy. I did not expect that! They go above and beyond to help their customers. I am very impressed considering I spend so much money at Anthropology and Urban Outfitters and they respond in the WORST ways and have terrible customer service. I definitely will be shopping with Olukai for shoes as much as possible because they actually care about their customers.

Horrible customer service . My order had wrong shipping address. Contacted them immediately. Was told it was too late to correct . As I look today the order has not shipped . Only a label created . I ordered (2) days ago . This could have been corrected. Now it’s on me to work with USPS to fix this issue .

I ordered 9 items (£1000) on 5 January 2025. The order #UK14352 has still not been delivered. There is no way to resolve non delivery as the website chat bot and the AI monitored email address end in a loop saying a human will contact you which they never do. I have made at least 10 attempts on each contact method. I even phoned the US head office number with no resolution.

The quality of these slippers are the very best. Nothing compares. Will purchase again.

Ordered a pair of slippers and its been 5 days since they were suppose to arrive. No live agents. Bots tell me they will contact me if necessary. Terrible. ill never order from them again.

I purchased a pair of Moloā Slippers as a gift for my husband for Christmas. Unfortunately, the slippers arrived very damaged. There were large scuff marks on the top and deep scratches along the side. I reached out initially to exchange them, but have been unable to reach anyone. I've sent multiple emails with photographs, tried calling four times but can't get through and I even went through the virtual assistant online, who assured me that I would receive a complete refund and follow up email. I still have not heard anything. I'm deeply frustrated and upset that I can't get my money back. The customer service is appalling. These shoes were incredibly expensive and I thought long and hard before buying them. I'm now going to try going through my credit card company for a refund. I will never buy from them again!