OluKaiReviews of olukai.com

Will order was placed for me that I did not order. I started trying to get in touch with the company on June 26 the date of the order. Finally on July 6 my credit card company took care of this unwanted purchase. Then they sent me the shoes. 10 days after they said, I had ordered them. There is something wrong here and I definitely would not recommend this company. I don’t even know how it popped up as an order. Terrible.

Awful customer service! Despite assurances that shoes could be returned I am stuck with four pairs that I cannot use. You can never reach a live customer service representative. Don’t trust Olukai!

I will never purchase another pair of shoes( Golf, Slippers or Type) I’ve purchased 5 pair of your shoes) Golf, Slippers and 2 pair of your Mesh Shoes. One pair had an issue within the year warranty period and you replaced them with a pic and proof of purchase. Standing behind your product! Customer for life!

Want to return a pair of shoes in the wrong size. Went through the slow and complicated return procedure. In the end it showed a message saying the return label will be send in 24 hrs. That in itself is strange, most companies send that email immediate. By now 72 hrs have passed, I have received 2 mails with advertisements but no returnlabel. Tried to contact by email @info, no answer. Tried to call but ended up with a bot in another complicated menu. Horrible experience sofar and therefore I do NOT RECOMMEND using olukai.eu for your purchases.

I ordered my husband a pair of Olukai shoes for Father's Day and they were too big. I ordered the smaller size and they fit. When I called to return the first pair it was outside of the 30 day return window but because it was a gift and they allowed me to return the shoes. I got Christopher on the line and he was so positive and helpful. The entire exchange was quick and they made the return easy with a QR code and I can drop them off at a nearby UPS store to return. I don't know yet how the shoe holds up but the customer service was fantastic.

They really don’t have a customer service department. Calls are answered by a machine. They have an option of getting a call back. They lie. I tried the AI chat. It kept dropping out. After numerous tries, I finally got my message through. The reply from AI was that I had to go through a live agent. I was promised that I would be contacted by email. Good luck with that. This all started with me trying to use a gift card. There was no way to enter it. The order placed and was charged to my card. I was trying to have the amount of the gift card refunded and replaced by the amount of the gift card. The AI ‘person’ said this was impossible. I would only recommend them to someone I really hated. My initial review was based on an extremely high level of frustration. I had never used AI before and wasn't sure about it. I was forced to use it since talking with a real person was impossible. Once I started using AI, I was very impressed. It was like speaking with a real person except it was quicker and more accurate. The recommendations I have for OluKai are to improve their order forms an process so that using gift cards is not a challenge and to somehow communicate that AI is their customer service and don't waste time and energy trying to talk to a real person. I noticed on other reviews that their customer service was rated very low. Better communication up front by OluKai would alleviate many of the problems and frustrations experienced by their customers. As I stated earlier, using AI was not a challenge, in fact, it was almost a pleasure.

Purchased sandals and shoes on a Thursday nothing for 5 days then I recieve an email stating they refunded my money for the sandals. I didn’t want a partial order I wanted both items. I contact support and they said well you have to accept them and then return them. If I’m paying $250 for sandals and shoes I expect what I paid for. This was my first purchase with the company and there won’t be another.

Honestly one of the worst after buy customer service experience ive had a years. Takes days to get a response if you are looking for a warranty replacement and by the time they respond back they are out of stock for the replacement you are looking for. Im so surprised they are not more responsive...I own probably around 12 products from them and I will not be buying or promoting their products anymore. I really liked this company, but something is not right here. Update: Looks like they are completely ignoring me now and blocked my phone number so I cant call...