OluKaiReviews of olukai.com

Ordered online. Immediately realized I ordered the wrong size. Tried to utilize their supposed 24/7 chat, email, and phone. No response till the next day telling me they’re shipping the wrong sized product. Once they get your credit card they don’t care at all. Great sandals, horrible customer service. Their leadership team is not doing a good job.

Bought a pair of Mio Li shoes. Do not look as good as on pictures, kind of retirement home look. Horrible quality for that price or, actually, any price. The fabric of the upper started tearing after just a couple of months. Elements of the undersole started peeling off shortly after.

I have previously ordered the Pehuea shoe twice before receiving my most recent order. I am extremely disappointed to report that they have increased the price but lowered the quality. The back of the Pehuea shoe used to be a soft leather fabric that made it easy to slip in and out of, as well, it was finished nicely with a good quality fabric. Now the back is a cheaper canvas finish that does not fold down nicely, and the white finish on the sides of the black shoe makes it look cheap. I feel that the new fabric they are using is also less quality and does not look as nice. If I had known that they have changed the materials and look of the shoe I would not have ordered a 3rd pair. I am extremely disappointed.

Great customer support, resolved my issue right away. Dusty from the experience team did his best to help me resolve my issue and create a satisfactory experience

My initial pair of shoes from OluKai had some light mould/stains on them which are hard to see but not great for a new pair of shoes. I complained to support and within a couple of days I received a brand new pair and was told to keep the old pair. Great support, thank you!

Bought 2 pairs of shoes. 1 fit OK, the other fit badly. Received an e/m from Olukai asking if everything went well and did I have any questions. Responded twice in the positive but they have not got back to me. Been 3 weeks now. Poor customer service.

Purchased a pair of Tiare Strappy sandals. Within a month, the straps were fraying. Used three times. Second month, I wore them a bit more often (at least twice a week). The leather started to peel off (the way fake leather on office chairs do). Five months later, they look like I've worn them for 5 years instead. "Leather" is peeling off everywhere. I have a pair of $20 sandals that have lasted longer.

I purchased a pair of OluKai Huia sneakers and absolutely love them. They are the most comfortable shoes. I wear them for 5 -10 mile walks at least twice a week and my feet are not tired at the end. I purchased them three years ago and they are still in great condition.