OluKaiReviews of olukai.com

Agree with everybody else. Terrible company as far as customer service. Will never deal with them again. An example of a company that got too big and doesn’t care about customers anymore.

If you want crap made in China and customer service that will ignore you or laugh in your face when you call. This is your shoe and your company. They are awful.

BUYER BEWARE! Offers free returns but hides the minimum 8% restocking fee in the small print, which costs about double price of paying for your own return. Dishonest practice.

TOTAL SCAM. Looks legitimate but totally fraudulent. Would give it 0 stars if possible. Even shows shipping information that never materializes.

This company has the worst customer service from any company I have ever dealt with. The company sent the two pairs of shoes I ordered through the wrong carrier, after I explicitly requested a specific shipping company and the representative confirmed the shipping request would be honored. I purchased two pairs of shoes and only one pair was delivered, which is why I requested a specific shipping company. After speaking with a representative and a manager, they advised that there was nothing they could do and I would need to reach out to the shipping company, it was out of their hands. I’ve attempted to contact Olukai numerous times since but they do not answer the phone or emails.

I purchased Oluki sandals a week ago and have yet to receive them. There is no one to reach out to in customer service. Everything is automated and says we will call you back. That was eight hours ago. I would cancel the order but there’s no one to reach out to again. My next step is just to call my bank and file a complaint against this company. They have great commercials telling you how good their product is, but the customer service ranks down there with the lowest of companies.

A great response to warranty claim. Six months ago while in Hawaii I purchased a pair of Olukai sandals. I recently noticed they had begin to show some stress cracks. I submitted a claim via email and a day later received a response. I was asked to submit some details of the claim and some photos. The very next day I received a response from Olukai stating they were authorizing a new pair of sandals or if I preferred a different syle as long as the cost was the same. I chose a different sandal which cost more than the original - and stated I would pay the difference. The next day I received a message from Olukai saying the sandals would be sent out - and that I would receive a one time courtesy for the cost difference. Wow! Their quick response and going beyond what they had to do was / is amazing. Mahalo..

It’s been months and product has not arrived. They say it’s been delivered but it never did, I have door cameras. Repeatedly ask for assistance but only get computer generated email responses. Definitely feel like I have been scammed by this company